Andona
Destroyer of the Aussie Dollar
- Joined
- Jun 19, 2008
- Messages
- 922
So on Monday I received a newsletter from Webjet about a massive sale on hotels in the USA.
We still hadn't booked our hotel in Las Vegas so I thought I'd take a look at what they have to offer. Vegas will be the last night of our trip so I'd really like to stay somewhere special and I fell in love with the look of the Venetian the last time we were there. However, I don't love their prices!
Very excited when Webjet came up with a room at $100 off the best price I could get anywhere else. I went ahead and booked but the site must have been being inundated and was running veeeerrry slooooowly.
Then the payment page crashes! I got on to one of their online chat assistants who confirmed that the booking had gone through prior to the crash and my bank shows that the payment has come out. No instant confirmation though, had to wait 24 hours for the confirmation email....which is for only 2 adults NOT 2 adults 1 child which is what I booked. Gah!
Email to support, they go back to their "supplier" who says the booking cant be amended, it will have to be cancelled and then rebooked.
Webjet say I have to cancel via their webiste or pay $50 to cancel over the phone!
So I try to cancel on their website and the stupid site doesn't recognise my login details. Another email to Webjet and they respond that they will forward it to their support people.
24 hours later and not a word. This was the first and last time I will be using Webjet!!! I just want my money back
Just venting.
Andona
We still hadn't booked our hotel in Las Vegas so I thought I'd take a look at what they have to offer. Vegas will be the last night of our trip so I'd really like to stay somewhere special and I fell in love with the look of the Venetian the last time we were there. However, I don't love their prices!
Very excited when Webjet came up with a room at $100 off the best price I could get anywhere else. I went ahead and booked but the site must have been being inundated and was running veeeerrry slooooowly.
Then the payment page crashes! I got on to one of their online chat assistants who confirmed that the booking had gone through prior to the crash and my bank shows that the payment has come out. No instant confirmation though, had to wait 24 hours for the confirmation email....which is for only 2 adults NOT 2 adults 1 child which is what I booked. Gah!
Email to support, they go back to their "supplier" who says the booking cant be amended, it will have to be cancelled and then rebooked.

So I try to cancel on their website and the stupid site doesn't recognise my login details. Another email to Webjet and they respond that they will forward it to their support people.
24 hours later and not a word. This was the first and last time I will be using Webjet!!! I just want my money back

Just venting.
Andona