Not a very good Magic report.....

[krisces]

My best friend just got off the Magic yesterday and didn't have such a good trip report!!

In a nutshell:

* Waiter service was terrible. Took forever to get a drink, no refills.
* Food was mediocre at best. Not up to usual standard.
* Self sign out was/is a catastrophe. Unsupervised 8 year olds running around, being rude, parents not in sight.
* Bully in kids pool. Pushing kids, and holding them underwater. Lifeguard gave some warnings, but did not "ban" the kid from the pool. BFF's son has scratch marks all over his face.
* Lost power 2 times. Used back up lights for a few hours. No reason given.... late to port yesterday by a few hours. Yesterday saw black smoke coming from one of the engines.
* Resort Beach Break in Cabo was not run well. Family got left behind!
* Port of LA was terrible. Only one bus in at a time. Waited on bus for over 40 minutes to get on the ship.
* Pre check in at DLR hotel was invalidated becuase of a system issue. Had to check in twice!

This was here 4th trip on DCL, so she was a bit disappointed and is not sure if she will return. That is not good news for a Cruise company that really has done well with repeat customers.

Don't get me wrong, they still had fun as a family and enjoyed relaxing.... but as she stated, she could do this for half the price on RCCL or Carnival..... Also stated that the Room Steward was fabulous as usual.

Hmmmmmmm.... I wonder what's going on????

 

[mommasita]

I will move this to the trip report forum..

 

[MagicMe]

Sounds like it's a good thing she's going into dry dock. Glad I'm not cruising until after!

 

[gerryspeirs]

We got off the ship yesterday also and would like to say we had the best time ever!! I agree with the report of the food they have to work on that although it is diffucult to serve that many people and have Palo quality food.The shipost power throught the night whilst transferring to back up generators sot wasnt a huge problem, it must be hard to keep everyone happy all of the time but they sure try hard.

 

[krisces]

We got off the ship yesterday also and would like to say we had the best time ever!! I agree with the report of the food they have to work on that although it is diffucult to serve that many people and have Palo quality food.The shipost power throught the night whilst transferring to back up generators sot wasnt a huge problem, it must be hard to keep everyone happy all of the time but they sure try hard.

I totally agree with you! I am glad that you had an excellent time. I just think she has noticed the deterioration in food quality and some service, but she still had a nice vacation!

 

[Torjohnson]

i was on this cruise too...am writing my report as I go. I,being new,had nothing to compare it too. It sounds like your friend was on the same cabo trip I was,and yes,it was confusing.There were three buses and two of them went to the right part of the resort and one went to the wrong one. I was on the wrong one. The error was rectified,but not before a bunch of impatient people stormed into the wrong pool,without waiting. The poor guide had to go in and get them out of the pool. I am a patient person and did what they needed me to do. It ended up being a half an hour of delay....
and it was all good.
I can understand the confusion,but I really didn't effect my opinion.
I am sorry . I liked the food.....thought the whole experience was brilliant
but do slightly bagree with the unsupervised kids....Not sure that is Disney....maybe the parents get a little of this blame too.
and the power outage....yeah...I suppose it was inconvenient,but we got into cabo late,which allowed us a leisurely wake up....all a trade off