not a fan of fast pass plus

[Joe Dirt 1972]

Everyone needs to email, call, chat or send letters to Disney. Its only the way things will change or get better. Complaining about it on these forums isn't the way.

Let Disney know your displeasure and that Fast Pass + has ruined the fun of Disney World

 

[Joe Dirt 1972]

Here is my online chat with Disney

Thank you for contacting Disney. Please hold while we route you to a Walt Disney World Cast Member who will help you with your question.

Welcome to Disney, you are now chatting with 'Rosa', how may I help you today?

Rosa: Hello! How may I assist you?

john: You guys need to get rid of fast pass+ it sucks and ruined my trip. I got to WDW 2 times a year. My next trip was to be at Christmas but I've already canceled as a result of fast pass+

john: I mean I go 2x a year and will never go back as long as u have fast pass+

john: i cant park hop and i don't want to pick my rides ahead of time

john: i know 10 familes who have canceled as well

john: I waited too long in lines even with 3 fast passes

john: old fast pass system was good enough

john: You guys are going to lose a lot of business

john: i was going to buy into DVC but not now

Rosa: I'm sorry you feel that way. Some guests really like the FastPass+ system, other guests really dislike it. It is still in the test and adjust stage, so some changes could be to the system.

Rosa: I'm sorry, I meant to say that some changes could be made to to system.

john: get rid of the 3 ride selection and the 60 day booking. And allow guest to book more than 1 high demand ride.

john: Christmas will suck this year for lines if current system stays in place

john: go back to old system

Rosa: I will certainly pass this information along.

john: i like to be spontaneous when we go and we always stay on site but this new system takes away from that

Rosa: I'm sorry for the delay. I'll be right with you.

Rosa: Is there anything else with which I may assist you?

john: that's it? i feel so ripped off

Rosa: Have a Magical Day!

 

[3happydancers]

Here is my online chat with Disney

Thank you for contacting Disney. Please hold while we route you to a Walt Disney World Cast Member who will help you with your question.

Welcome to Disney, you are now chatting with 'Rosa', how may I help you today?

Rosa: Hello! How may I assist you?

john: You guys need to get rid of fast pass+ it sucks and ruined my trip. I got to WDW 2 times a year. My next trip was to be at Christmas but I've already canceled as a result of fast pass+

john: I mean I go 2x a year and will never go back as long as u have fast pass+

john: i cant park hop and i don't want to pick my rides ahead of time

john: i know 10 familes who have canceled as well

john: I waited too long in lines even with 3 fast passes

john: old fast pass system was good enough

john: You guys are going to lose a lot of business

john: i was going to buy into DVC but not now

Rosa: I'm sorry you feel that way. Some guests really like the FastPass+ system, other guests really dislike it. It is still in the test and adjust stage, so some changes could be to the system.

Rosa: I'm sorry, I meant to say that some changes could be made to to system.

john: get rid of the 3 ride selection and the 60 day booking. And allow guest to book more than 1 high demand ride.

john: Christmas will suck this year for lines if current system stays in place

john: go back to old system

Rosa: I will certainly pass this information along.

john: i like to be spontaneous when we go and we always stay on site but this new system takes away from that

Rosa: I'm sorry for the delay. I'll be right with you.

Rosa: Is there anything else with which I may assist you?

john: that's it? i feel so ripped off

Rosa: Have a Magical Day!

Sounds like a very well scripted conversation on Disney's part! I've written 2x to them via email and as of yet, no response!

 

[3happydancers]

Here is my online chat with Disney

Thank you for contacting Disney. Please hold while we route you to a Walt Disney World Cast Member who will help you with your question.

Welcome to Disney, you are now chatting with 'Rosa', how may I help you today?

Rosa: Hello! How may I assist you?

john: You guys need to get rid of fast pass+ it sucks and ruined my trip. I got to WDW 2 times a year. My next trip was to be at Christmas but I've already canceled as a result of fast pass+

john: I mean I go 2x a year and will never go back as long as u have fast pass+

john: i cant park hop and i don't want to pick my rides ahead of time

john: i know 10 familes who have canceled as well

john: I waited too long in lines even with 3 fast passes

john: old fast pass system was good enough

john: You guys are going to lose a lot of business

john: i was going to buy into DVC but not now

Rosa: I'm sorry you feel that way. Some guests really like the FastPass+ system, other guests really dislike it. It is still in the test and adjust stage, so some changes could be to the system.

Rosa: I'm sorry, I meant to say that some changes could be made to to system.

john: get rid of the 3 ride selection and the 60 day booking. And allow guest to book more than 1 high demand ride.

john: Christmas will suck this year for lines if current system stays in place

john: go back to old system

Rosa: I will certainly pass this information along.

john: i like to be spontaneous when we go and we always stay on site but this new system takes away from that

Rosa: I'm sorry for the delay. I'll be right with you.

Rosa: Is there anything else with which I may assist you?

john: that's it? i feel so ripped off

Rosa: Have a Magical Day!

Curious; How did you connect to online chat with them?

 

[Joe Dirt 1972]

Curious; How did you connect to online chat with them?

Go to the WDW website . Click on the Help tab and select "Contact Us", then select "Chat"

 

[Laketravis]

This is ridiculous. Please stop badgering the Cast Members and let them do their job. They work for very little and shouldn't have to go through this crap.

When I saw this I had the same thought. The front line staff doesn't deserve that sort of staged badgering, they are working within a very defined scope and those types of encounters only frustrate them and ruin their day.

Instead, send these expressions of dissatisfaction to the audience most in a position to act and respond. Email corporate, maybe buy a single share of Disney stock and email investor relations disneyinvestor@broadridge.com

It might seem like a drop in the bucket, but if half of the well written and thought out responses I've seen on the DIS were sent thru the proper venues at Disney, it would most definitely make an impact.

But not some poor front-line CM trying to be helpful. Seriously not cool.

 

[Angel Ariel]

This is ridiculous. Please stop badgering the Cast Members and let them do their job. They work for very little and shouldn't have to go through this crap. The people against fast pass plus go to far. I can't see how they can engage in this kind of behavior. This is not normal and it's not okay.

It just makes me sick that cast members have to entertain comments like this. Please leave the cast members alone-they don't deserve this. Thank you

Can we please lump all those who dislike fp+ into one group? I may not like fp+, but I don't agree with what that poster did any more than you do.

 

[PlayaMan]

Did you just do this again as I was typing? I wish you would leave the cast members alone. They have a job to do and they need to support themselves and their family. Leave them be-please.

yes, I agree

The more shrill the complaining is, the easier it is for companies to disregard it.

Send a well reasoned, intelligent letter of concern to Disney. Do not threaten them or act like you are posting on the DIS using hyperbole and sarcasm. Also, try to use proper English and some basic sentence structure.

What they are doing by chatting like this is not only counterproductive but extremely juvenile.

 

[PlayaMan]

Can we please lump all those who dislike fp+ into one group? I may not like fp+, but I don't agree with what that poster did any more than you do.

While we are at it, can you we please not lump those who do like FP+ into one group either?

 

[Angel Ariel]

While we are at it, can you we please not lump those who do like FP+ into one group either?

I don't.

 

[shalom]

Here is my latest chat with Disney. Everyone call the number and complain.

But only do it once, for pity's sake! The CMs don't need the harassment, and Disney is not going to give you six votes if you call six times.

 

[Planogirl]

Go to the WDW website . Click on the Help tab and select "Contact Us", then select "Chat"

I have to agree with the others. You harassing these CM's who have nothing to do with this and aren't even located in the same area won't help. As others have said write a nice, formal letter about what is troubling you. That may or may not make a difference but it's better than this.

 

[TLSnell1981]

Harrassment? Sometimes, you need to make a little noise and ruffle a few feathers...

 

[shalom]

Harrassment? Sometimes, you need to make a little noise and ruffle a few feathers...

Businesses track people who call in. If someone calls and complains repeatedly, especially on the same issue, the Powers That Be may completely write that "vote" off as being too extreme and thus unrepresentative of their customers (or at any rate, unrepresentative of the customers they want to please ). In that case, the need to express an opinion may be filled, but the need to be heard won't be.

 

[jimandami]

I agree that it is childish (what kind of adult says "suck" in a genuine complaint to a company) and silly. If you don't like the changes, sending a well thought out, well written e-mail or letter will be much more effective. However, I really don't believe that Disney will scrap a billion dollar program no matter how much people complain. They might make changes but they will not revert back to the legacy FP system.

 

[TLSnell1981]

Businesses track people who call in. If someone calls and complains repeatedly, especially on the same issue, the Powers That Be may completely write that "vote" off as being too extreme and thus unrepresentative of their customers (or at any rate, unrepresentative of the customers they want to please ). In that case, the need to express an opinion may be filled, but the need to be heard won't be.

Honestly, I don't believe, that Disney counts votes..just $$$$$. They are quite smug and patronizing with their auto responses. They may say it nicely, but "have a nice day" has more than one meaning.

 

[MickeyMinnieMom]

When I saw this I had the same thought. The front line staff doesn't deserve that sort of staged badgering, they are working within a very defined scope and those types of encounters only frustrate them and ruin their day.

Instead, send these expressions of dissatisfaction to the audience most in a position to act and respond. Email corporate, maybe buy a single share of Disney stock and email investor relations disneyinvestor@broadridge.com

It might seem like a drop in the bucket, but if half of the well written and thought out responses I've seen on the DIS were sent thru the proper venues at Disney, it would most definitely make an impact.

But not some poor front-line CM trying to be helpful. Seriously not cool.

Businesses track people who call in. If someone calls and complains repeatedly, especially on the same issue, the Powers That Be may completely write that "vote" off as being too extreme and thus unrepresentative of their customers (or at any rate, unrepresentative of the customers they want to please ). In that case, the need to express an opinion may be filled, but the need to be heard won't be.

 

[Joe Dirt 1972]

Harrassment? Sometimes, you need to make a little noise and ruffle a few feathers...

 

[Joe Dirt 1972]

bump

 

[Davey Jones II]

Wow those pictures are nuts. This isn't even a busy time. We've gone this time in the past and it's actually pretty slow compared to many other times. What a mess...I don't know what they were thinking, the old system was fine. Due to this fastpass+ stuff and the rising prices, we're actually really considering doing a Universal trip next year and I'm not a fan of Universal at all, but sometimes I feel like ppl. @ Disney are literally getting paid to annoy their paying customers.

It's their corporate greed. They are so hell-bent on using the parks (and us) as a cash cow that they do anything to further that end, whether or not it's likely to piss us off. They just figure they can use their marketing muscle to force anything down our throats.

This new system is a prime example. They had to know that a lot of people would be upset by the change, but they were listening to some soulless marketing guru instead of listening to their fans. He probably told them that they will sell more overpriced merchandise by making it easier for us to make purchases in the park stores (just wave your magic band) and by tracking our preferences through the all-seeing eye of RFID. More $$$? That's all they needed to hear!

The irony is that we are practically begging them to give us good reasons to give them our money. Keep making it worth our while to come back -- by giving us what we want -- and we will hand over our cash with a smile. What we want is more great attractions and less mediocre ones. More new stuff and less tired stuff. More magic. Not more RFID and high tech reservation systems which create more problems than they're worth.

I hope they will start listening to their fans more often, and tune out the fast-talking MBAs with their power point presentations promising yet another X% return on investment. I hope they will start making more real investments in their parks, the kinds of investments that really last, the ones with heart, magic, and fun. I really hope so, for the sake of us fans and for the sake of Disney's future.

But I don't really believe it.