Normal wait time to get an annual pass via mail?

[mdibiaso]

I ordered an annual pass directly from Disney over the phone just before Christmas. They charged my credit card on Dec 22nd but I have still not gotten the annual pass in the mail. We leave for our trip on February 7th. Should I be worrying and on the phone asking them where the pass is? Or is it normal that it takes them a week or 2 to actually put the pass in the mail after they have charged the credit card?

 

[safetymom]

I would call and check on the pass with Disney.

 

[BonnieA]

I ordered mine on 12/27 and got it in 10 days. You better call.

 

[mdibiaso]

Ok I called and they had messed up my address and got the annual pass returned by the post office. Rather than having them mail it out again and take the risk that it arrived after we departed, they said I could just give my reservation number for the annual pass to the front desk at AKL when we check in and with that they could issue the pass on the spot without any long delays. Sounded like a good solution since we do not need the pass the first day (we land at 9PM at the airport) so I opted to take the mail risk out of the picture.

Thanks for the help everyone.

 

[safetymom]

Glad to hear you found out what happened.