no wait, phones being answered, twilight zone?

[mistysue]

Did they finally get enough staff? Last week chat was open, this week I called and got right through. Was it random pixie dust or is customer service getting better? (aka properly staffed)

 

[FSUSammy]

I noticed the same thing the two times I called this week. Now if they could add some staff to Member Administration all will be right with the world.

 

[mistysue]

I noticed the same thing the two times I called this week. Now if they could add some staff to Member Administration all will be right with the world.

I'm definitely a fan so far.

 

[Ppb]

I am new to DVC and have making frequent calls this week that all have been answered pretty promptly. Though on one call I was sent on a loop 4 times, getting disconnected twice.

 

[CarolMN]

Did they finally get enough staff? Last week chat was open, this week I called and got right through. Was it random pixie dust or is customer service getting better? (aka properly staffed)

Let's hope this is the new consistent norm, and that the new CMs quickly learn everything they need to know. I'd like to be able to take that level of service for granted!

Going forward, I expect all our complaining will switch to the website.

 

[bianca]

I called this morning and had no wait at all, too! What a wonderful surprise!

 

[Sandisw]

I think allowing the purchase of party tickets with the discount online has helped.

Maybe it’s a sign they will start doing more of that…like Gold renewals.

 

[mistysue]

Let's hope this is the new consistent norm, and that the new CMs quickly learn everything they need to know. I'd like to be able to take that level of service for granted!

Going forward, I expect all our complaining will switch to the website.

My call was actually slightly complicated (reallocating points, merged two reservations, added room requests to 3 reservations) so I was prepared for a minor glitch somewhere. As far as I could tell everything went perfectly- and she knew how to merge without cancelling and risking someone grab the room, which I've seen people have issues with a couple times.

 

[RoseGold]

5PM on a Wednesday. EIGHT MINUTE WAIT? What????

 

[Brian Noble]

At least part of it is travel demand sinking again---especially in comparison to the super-heated summer.