Anjelica
DIS Veteran
- Joined
- Oct 13, 2004
- Messages
- 3,248
When we first visited Ohana's in May of 2000 we knew we would want to come back on our next trip. We had great service, great food - basically all around great.
November 2004 - We were expecting a great experience for our 2nd time at Ohana's. The food was still very good but the service was extremely slow and sub-par. I leave most of the fault in our server for that as we were only a party of two and he seemed to only care about his 6 or more tables.
February 2006 - We decided to give it one more go at Ohana's as we had such good luck several years before. We chalked up the 2004 experience as bad luck on the server. Although I knew the menu had changed since our last experience that didn't really shy me away from the place. So I will go through the details of our very bad experience at Ohana's:
- Had a PS for 610 and got to the hotel at 600. Was seated within 5 minutes of check-in so things were looking good from there (thats the highlight of our dinner).
- After being seated our waiter came over within 5 minutes (still good so far) and took our drinks. Now this is where it gets bad....
- Before we got our drinks we had food coming at us from right and left, so fast that before we could even start to dig into the salad they were bringing 3 more plates of items (not complaining about the amount of food). We had literally no room on our table (was 2 adults and one toddler) to put all the plates and items but the server and his "assistant" didn't act like it should be a huge ordeal. We certainly aren't slow eaters by any means but I'm no road runner of eating.
- We truly felt rushed during the entire meal strictly by the server and his assistant. It was boom boom boom on food coming left and right.
- The food was not as good as it used to be. The "new" menu just seemed off to me **but you may see why in a few more lines below
- So we are done with our misc. plates of food and the additional meats they brought to us. At this point we just wanted to leave and were waiting on dessert and the check (which seemed slower than everything else), when one of the chef's came up to our table. He asked me what I thought of the dinner, etc. and I said you folks changed the menu right? He said yes, etc. and I mentioned that I felt like I was more on the atkins diet and the meal seemed to be lacking any carbs or vegetables. I said the only vegetble was the salad. This is when he gives me a puzzling look and asks what I thought about the vegetable stir fry? I said what vegetable stir fry? He said it usually comes out the same time with the "mashed" potatoes. I said what mashed potatoes? It was at this point that both he and I realized I was missing a large portion of our dinner that should have come somewhere in the middle of all these differing plates being thrown at us.
- During my conversation with the chef it was at this time my server comes back with dessert and I could tell the chef wanted to really give it to him. I didn't want a scene so I told him well thats ok we didn't (insisting that we don't get it now) because we were stuffed. I REALLY didn't want to see an ugly scene in front of the customers - figured it was better handled behind doors, etc.
- Dessert and check came and I do have to say the dessert was VERY good. It was like bread pudding and very tasty - really the only thing my family found tasty. We were on dining plan so our gratuity, etc. was all included. We just couldn't wait to get out of there because by this time, we were disappointed and my two year old was hungry (she wouldn't touch a thing they gave us) so we wanted to go get her something else.
In talking with the AKL concierge desk about our dining credits (there was a screw up at Le Cellier after the fact and concierge fixed it with no issues) that I mentioned Ohana's and what awful service and food was. The lady behind the desk said that she is embarassed to take any of her out of town friends there because its just bad. She states that she has gotten alot of complaints about being rushed and that it has apparently gotten worse since the popularity of the dining plan.
In any event - I have the mailing address (akl concierge provided) so that I can put in a formal complaint about the down hill trend I have personally seen this restaurant take.
Bottom line - we will NOT be going there again.
November 2004 - We were expecting a great experience for our 2nd time at Ohana's. The food was still very good but the service was extremely slow and sub-par. I leave most of the fault in our server for that as we were only a party of two and he seemed to only care about his 6 or more tables.
February 2006 - We decided to give it one more go at Ohana's as we had such good luck several years before. We chalked up the 2004 experience as bad luck on the server. Although I knew the menu had changed since our last experience that didn't really shy me away from the place. So I will go through the details of our very bad experience at Ohana's:
- Had a PS for 610 and got to the hotel at 600. Was seated within 5 minutes of check-in so things were looking good from there (thats the highlight of our dinner).
- After being seated our waiter came over within 5 minutes (still good so far) and took our drinks. Now this is where it gets bad....
- Before we got our drinks we had food coming at us from right and left, so fast that before we could even start to dig into the salad they were bringing 3 more plates of items (not complaining about the amount of food). We had literally no room on our table (was 2 adults and one toddler) to put all the plates and items but the server and his "assistant" didn't act like it should be a huge ordeal. We certainly aren't slow eaters by any means but I'm no road runner of eating.
- We truly felt rushed during the entire meal strictly by the server and his assistant. It was boom boom boom on food coming left and right.
- The food was not as good as it used to be. The "new" menu just seemed off to me **but you may see why in a few more lines below
- So we are done with our misc. plates of food and the additional meats they brought to us. At this point we just wanted to leave and were waiting on dessert and the check (which seemed slower than everything else), when one of the chef's came up to our table. He asked me what I thought of the dinner, etc. and I said you folks changed the menu right? He said yes, etc. and I mentioned that I felt like I was more on the atkins diet and the meal seemed to be lacking any carbs or vegetables. I said the only vegetble was the salad. This is when he gives me a puzzling look and asks what I thought about the vegetable stir fry? I said what vegetable stir fry? He said it usually comes out the same time with the "mashed" potatoes. I said what mashed potatoes? It was at this point that both he and I realized I was missing a large portion of our dinner that should have come somewhere in the middle of all these differing plates being thrown at us.
- During my conversation with the chef it was at this time my server comes back with dessert and I could tell the chef wanted to really give it to him. I didn't want a scene so I told him well thats ok we didn't (insisting that we don't get it now) because we were stuffed. I REALLY didn't want to see an ugly scene in front of the customers - figured it was better handled behind doors, etc.
- Dessert and check came and I do have to say the dessert was VERY good. It was like bread pudding and very tasty - really the only thing my family found tasty. We were on dining plan so our gratuity, etc. was all included. We just couldn't wait to get out of there because by this time, we were disappointed and my two year old was hungry (she wouldn't touch a thing they gave us) so we wanted to go get her something else.
In talking with the AKL concierge desk about our dining credits (there was a screw up at Le Cellier after the fact and concierge fixed it with no issues) that I mentioned Ohana's and what awful service and food was. The lady behind the desk said that she is embarassed to take any of her out of town friends there because its just bad. She states that she has gotten alot of complaints about being rushed and that it has apparently gotten worse since the popularity of the dining plan.
In any event - I have the mailing address (akl concierge provided) so that I can put in a formal complaint about the down hill trend I have personally seen this restaurant take.
Bottom line - we will NOT be going there again.
The food and service were great!
