I am appalled at Disney management.
Good for them for standing by their friend, I would hope my friends would stand up for me in that way.
I know this will ruin people's holidays, but imho some things are more important than a holiday, or a child meeting a character - this is someone's life and they should not be treated in this way by their company! I would be gutted if it happened to us, but in this circumstance, I would stand by them totally - and join in with a protest too!
I 100% agree.