I also got an exception to borrow extra points - 16 to complete a December reservation. Had to hold for 30 minutes, explain what I needed to the first cast member, on hold for another 30 minutes as "the team" worked on the request, got cut off, on hold another 30 minutes to get through again, explain again what I needed, only 15-20 minute wait for the team to approve the request. Pain in the backside, but I finally got the reservation we needed for our big family trip. I was disappointed that the first cast member never bothered to try and call back after I was disconnected (it was a snafu on Disney's end as I was sent to the customer service survey without ever being re-connected with the cast member).