No Housekeeping

[Disneylover99]

The toilet flushing thing, that part made me laugh but also wonder, why was that necessary? And maybe during Covid they should limit how far into the room they walk. Taking shoes off at the door is a way to keep the room clean. Considering housekeeping isn't washing the floors during a stay now, it doesn't seem ideal to have a person's shoes go from room to room tracking along whatever is on them.

Security is not going to come through and announce they are doing a quick search for guns, ammo or other illegal activities, so the toilet flushing is just part of the shtick.

In my experience, they like to give the illusion they are checking for safety or maintenance issues. They sometimes glance behind tv’s or dressers - they’ll say something like they’re checking for frayed cords. They like to flick the lights on and off - checking bulbs.

I only notice the toilet flushing thing in values and moderates. The washrooms are in the backs of the rooms so I guess they need an excuse to get back there. They gotta make sure your toilet isn’t clogged.

 

[fla4fun]

In my experience, they like to give the illusion they are checking for safety or maintenance issues. They sometimes glance behind tv’s or dressers - they’ll say something like they’re checking for frayed cords. They like to flick the lights on and off - checking bulbs.

I was sitting at the table in my room at Pop with the curtains open and a female CM waved through the window and then knocked on the door. She said she was checking the room for maintenance issues. I actually had a minor maintenance issue I was going to call in, so I showed her the issue, she wrote it down, and she left. She didn’t look in the bathroom (the issue was near the door) or at anything else in the room before she left, so I don’t know which kind of visit it was. It was close enough to the start of my trip that it could have been reported by the previous guest and just not fixed yet. I did wonder if it was a security check, but since she didn’t look at anything else, there was no way to be sure. I never decline housekeeping, so I am accustomed to that being my check.

 

[Disneylover99]

I was sitting at the table in my room at Pop with the curtains open and a female CM waved through the window and then knocked on the door. She said she was checking the room for maintenance issues. I actually had a minor maintenance issue I was going to call in, so I showed her the issue, she wrote it down, and she left. She didn’t look in the bathroom (the issue was near the door) or at anything else in the room before she left, so I don’t know which kind of visit it was. It was close enough to the start of my trip that it could have been reported by the previous guest and just not fixed yet. I did wonder if it was a security check, but since she didn’t look at anything else, there was no way to be sure. I never decline housekeeping, so I am accustomed to that being my check.

It probably was a security check. My experience has always been that they come right through the room, but I have heard reports from others that they just stood in the entrance way, looked around and were done.

 

[nkereina]

The toilet flushing thing, that part made me laugh but also wonder, why was that necessary? And maybe during Covid they should limit how far into the room they walk. Taking shoes off at the door is a way to keep the room clean. Considering housekeeping isn't washing the floors during a stay now, it doesn't seem ideal to have a person's shoes go from room to room tracking along whatever is on them.

Like PP said, the toilet flush could be the illusion factor. People also flush things down toilets when they're trying to hide things (not saying OP was hiding things). If they limit how far they walk into a room, it defeats the purpose of a security check all together. They need to have a look in the bathroom to fully check the box or else its ineffective. Not that the checks are totally effective to begin with, but if they're going to do it, might as well do it right.

As far as the shoes go, many resorts still have carpet in the rooms and I guarantee housekeeping is not shampooing room carpets in between each guest. I try not to walk on the carpets in my socks or bare feet because God only knows what's on them. If housekeeping can walk around the room in their shoes, no reason why a security checker can't.

 

[Disneylover99]

As far as the shoes go, many resorts still have carpet in the rooms and I guarantee housekeeping is not shampooing room carpets in between each guest. I try not to walk on the carpets in my socks or bare feet because God only knows what's on them. If housekeeping can walk around the room in their shoes, no reason why a security checker can't.

I'd be a bit uncomfortable/grossed out if housekeeping/security took off their shoes before entering my room. That seems way more intrusive then the actual check. Lol.

 

[RoseGold]

If you call the front desk, they'll tell you it's Disney security. They'll tell you, you can let them in, or step outside if you're not comfortable or you can ask them to come back later.

This isn't how the front desk will behave at all. If someone is at your door claiming to be security, they will verify it or not. I promise, people do this all the time.

It's like calling the main station number to make sure you are calling back a cop. People do it all the time.

 

[nkereina]

This isn't how the front desk will behave at all. If someone is at your door claiming to be security, they will verify it or not. I promise, people do this all the time.

It's like calling the main station number to make sure you are calling back a cop. People do it all the time.

As has been mentioned, when you call the front desk from your room, you are routed to a central call center agent that may be out of state. He or she has no way to verify and will simply advise its part of their security protocol, if they even tell you that.

If the security checker is able to provide you with credentials, I'm not sure what else could be done to verify? There's a good chance other resort employees don't even know the security checkers. If Sam from security was sent to you room to verify for you and he had similar clothes/credentials as the security checker at your room, how would that make you feel better?

If you don't want to comply with the security checks out of fear, there are many Air BnB rentals and other off-site properties to choose from.

 

[RoseGold]

As has been mentioned, when you call the front desk from your room, you are routed to a central call center agent that may be out of state. He or she has no way to verify and will simply advise its part of their security protocol, if they even tell you that.

If the security checker is able to provide you with credentials, I'm not sure what else could be done to verify? There's a good chance other resort employees don't even know the security checkers. If Sam from security was sent to you room to verify for you and he had similar clothes/credentials as the security checker at your room, how would that make you feel better?

I promise you Disney has a way to verify this. They don't want you letting random dudes in your room either. Someone can schedule Sam or verify Sam, or something. Sam is not offended that you want to make sure he is actually security. This is a common thing.

 

[nkereina]

I promise you Disney has a way to verify this. They don't want you letting random dudes in your room either. Someone can schedule Sam or verify Sam, or something. Sam is not offended that you want to make sure he is actually security. This is a common thing.

I'm asking what method of verification would you expect from Disney that would ease your mind? Disney has security checkers going to rooms on a daily basis. If somehow the call center is able to make contact with a resort employee to verify for you, I'm betting they would simply confirm that yes - the person is there to do a standard security check. Especially if they have not had prior issues of nefarious men posing as CMs doing security checks to get into rooms, something that has never happened before to my knowledge.

The only other verification that comes to mind is if they sent another security CM to your room to verify in person, as I mentioned in my last post. But I fail to see how you could gain comfort from a second person you don't know providing verification of the first person you don't know either. Especially when they are producing the same credentials/identification.

Again, there's nothing wrong with being skeptical of things like this when traveling alone. But knowing that these are taking place daily and there are no known issues of criminal activity related to this, your best courses of action would be to either request they return later, step out of the room with the door propped open while they check, or stay elsewhere.

 

[Disneylover99]

This isn't how the front desk will behave at all. If someone is at your door claiming to be security, they will verify it or not. I promise, people do this all the time.

It's like calling the main station number to make sure you are calling back a cop. People do it all the time.

Just think about a resort like Pop Century with almost 3000 rooms.

I really don’t think you could call the front desk and they would be able to say, oh yes, Sam, with ID badge number 5783 is assigned to do a security check on your room today. I think the best they’ll be able to do is to send someone down, which may take awhile. Or you might be transferred around on the phone a number of times.

I would love to hear if there are reports of people who have actually tried this.

 

[RoseGold]

I really don’t think you could call the front desk and they would be able to say, oh yes, Sam, with ID badge number 5783 is assigned to do a security check on your room today. I think the best they’ll be able to do is to send someone down, which may take awhile. Or you might be transferred around on the phone a number of times.

Disney has the capacity to get the hallway on video right that moment and to know exactly who has keyed into your room. It's probably easier than most hotels to verify this.

 

[Disneylover99]

Disney has the capacity to get the hallway on video right that moment and to know exactly who has keyed into your room. It's probably easier than most hotels to verify this.

Try it and see. But IMO, the odds of you calling the front desk and instantly getting someone who can do this is slim to none. I don’t imagine security is going to wait around for this. They’ll just leave and come back later.

 

[MinnieMSue]

From what I remember at Pop and being present for security checks and seeing someone doing it when walking by - most of ours were housekeeping uniforms and were obviously employees. I believe the person had a radio - so I imagine they could call the front desk to call you to verify it or you could call the call center who can definitely get ahold of the real hotel people. It shouldn’t be a problem but the people we saw were clearly wearing the same uniform as housekeeping.

 

[nkereina]

Disney has the capacity to get the hallway on video right that moment and to know exactly who has keyed into your room. It's probably easier than most hotels to verify this.

I work at a place that has secured rooms much like hotel room locks on the doors, and it takes authorized security personnel to run reporting to see who has badged in and out of rooms. It could take possibly days to receive such a report. And wouldn't that be a moot point for you? The person has not scanned into your room if they are knocking on your door and you are face to face with him or her.

From what I remember at Pop and being present for security checks and seeing someone doing it when walking by - most of ours were housekeeping uniforms and were obviously employees. I believe the person had a radio - so I imagine they could call the front desk to call you to verify it or you could call the call center who can definitely get ahold of the real hotel people. It shouldn’t be a problem but the people we saw were clearly wearing the same uniform as housekeeping.

For the purposes of verification, I'm not sure how one would gain comfort around an unknown person calling their room phone to say "yeah the guy at the door is legit". If a criminal were sophisticated enough to go around in a fake uniform knocking on doors in broad daylight trying to get into rooms to... attack people? case the joint?... then who's to say they wouldn't have accounted for this with a guy in the parking lot somewhere.

 

[MinnieMSue]

I work at a place that has secured rooms much like hotel room locks on the doors, and it takes authorized security personnel to run reporting to see who has badged in and out of rooms. It could take possibly days to receive such a report. And wouldn't that be a moot point for you? The person has not scanned into your room if they are knocking on your door and you are face to face with him or her.


For the purposes of verification, I'm not sure how one would gain comfort around an unknown person calling their room phone to say "yeah the guy at the door is legit". If a criminal were sophisticated enough to go around in a fake uniform knocking on doors in broad daylight trying to get into rooms to... attack people? case the joint?... then who's to say they wouldn't have accounted for this with a guy in the parking lot somewhere.

i suppose but I seriously think people are freaking out over nothing. I guess I am just not a paranoid person. I would think it would be hard for a criminal to know your name when they call your room too verify the person but I guess a paranoid person would still be paranoid no matter what's

 

[JFox]

The only time we have experienced a security check while in our room was at Pop. If we are in the room both door locks are latched. If we are not in the room the privacy sign is hung on the door.

January this year my husband and I caught the flu at the beginning of our WDW trip. We spent the entire vacation quarantined in our room at the Poly. We didn't hear a peep from security and only housekeeping on our trash/towel day. I'm not confident they check every room every day.

 

[Disneylover99]

The only time we have experienced a security check while in our room was at Pop. If we are in the room both door locks are latched. If we are not in the room the privacy sign is hung on the door.

January this year my husband and I caught the flu at the beginning of our WDW trip. We spent the entire vacation quarantined in our room at the Poly. We didn't hear a peep from security and only housekeeping on our trash/towel day. I'm not confident they check every room every day.

No. They don’t always check everyday. It’s all quite random. We typically go in August for 2 to 3 weeks and because of the heat, we spend lots of time in our room during the day and do our touring in the evening. We don’t do housekeeping so we always expect security.

One time we went almost a week without a visit and then they came 5 days in a row. On one of those days they came twice. Lol.

 

[nkereina]

i suppose but I seriously think people are freaking out over nothing. I guess I am just not a paranoid person. I would think it would be hard for a criminal to know your name when they call your room too verify the person but I guess a paranoid person would still be paranoid no matter what's

Exactly my point. If someone is going to overreact to the point of needing verification of the security checker, then what possible verification could even be done that would give them assurance the person is who they say they are. I’m still unclear what a potential criminal’s motives would be in that scenario. Much ado about nothing, IMO.