No changing or cancelling ILLS

[fumanchu2488]

Except your family doesn’t have to spend any extra money. These purchases are choices, not mandatory fees. You are paying for a guaranteed spot at a convenient time (baring ride breakdowns). If you don’t want that, if that’s not worth it to you, don’t purchase. Disney is not guaranteeing you will save X amount of time. They’re selling you a ride at a specific time. I think the insurance analogy already posted is spot on. Personally, I don’t think “the stand by line isn’t long” should a valid reason for a refund.

Actually, if it was ROTR, I would use it as an opportunity to ride twice…. jump in the short stand by line, then use my purchased ride.

I do think the consumer feel of nickel and dime is justified though. The alternative l guess, and what I think would have been better from my perspective, would have been a larger universal increase in admission. Increase ticket prices $15 per person per day. That would have been about 12% but it would have kept the feeling of micro transactions from happening.

 

[Wreckem]

Correct, but the point was that a local county fair would have better guest relations than Disney.



Providing a terrible customer experience on all sides because someone might 'cheat' the system and *checks notes* get in the standby line?... is not a good look. Especially for a revenue stream they pulled out of nowhere.

If they really have that many people trying to get out of their reservations to go to standby the problem is with the system, not people.

Why are we pretending that it's apparently beyond technology to dynamically add cancelled spots back into a queue? (Also if you are worried about so-called cheats, didn't they just save you from spending your money on short stand-by days?)

No one is asking for a free for all here, but allowing no changes or refunds goes beyond rigid and is just poor customer service if they plan to enforce it that way.

If it is known in advance it is not a customer service issue but an entitled customer issue. If you are told no refunds upfront don’t expect a refund. There are plenty of various children’s attractions and events across the country that do not allow refunds or exchanges. Disney itself already has a plenty of things you lose your money if you cancel day of.

 

[ChipnDale79]

I'm concerned about the nickel-and-dimed feeling, too. I don't even mind so much if the vacation totals an extra couple hundred but I'm afraid this is just going to FEEL grimy. I loved the almost all-inclusive vibe you could get staying on-site.... I think I'm just worried this is going to feel stressful all around. Not only are you ponying up daily, you're getting up at 7am for the "privilege" of throwing your cash at something that used to be included. But beyond that, you're not able to plan ahead of time. I have never minded being our party's primary planner because I could do it beforehand, and once we got to the parks, I could relax. Now I am worried that I am going to have to be planning, calculating, strategizing on the fly for a group of 11.

I budget everything, so the all inclusive feel that disney used to give you was a bonus in their direction, it made it less times for me to say "no" to a kid. I say no a lot when they ask for things throughout the year, but i really like saying "yes" on vacation. The all inclusive feel that disney used to have, really helped with that. "Can i have that snack dad".....me "of course" (me thinking, its already paid for the DDP). Trip in June...the answer was different on some occasions.

Now that i have to pay for one more thing while there, those thoughts are going to creep back into my head. I hate that.