No changing or cancelling ILLS

[ENJDisneyFan]

Fair assumption for LL but I'm wondering how it will work with Genie+. If I make my Genie+ reservation for Haunted Mansion for two hours from now, wait around for that time slot, and then finally get to go over there and the ride is down, what happens? Do you get immediate access to a different ride? I'm not sure what the solution would be but a situation like that would reduce the value of Genie+.

Probably the same thing that happened with FP in that case, it will convert to an "anytime Genie+" that you can use on another G+ ride.

 

[ChipnDale79]

It would be great if people only asked for refunds in those extreme circumstances. But we all know that would quickly become the excuse for anyone who wants to change plans last minute or walks up to a short standby line and no longer wants to pay. So yes, I’m fine with a no refund policy.

wanna piss off a father who is already stressed on vacation because he's spent a ton of money and trying to make sure his family is happy? Nickle and dime him to death and then refuse to refund him over something so trivial....thats a way to lose a customer.

 

[Marionnette]

I think it goes without saying that if the ride is down, you'll be refunded.

Actually, that does not go without saying. This specific question was asked at the media event according to Molly. The response was that it would be handled on a case by case basis.

Fair assumption for LL but I'm wondering how it will work with Genie+. If I make my Genie+ reservation for Haunted Mansion for two hours from now, wait around for that time slot, and then finally get to go over there and the ride is down, what happens? Do you get immediate access to a different ride? I'm not sure what the solution would be but a situation like that would reduce the value of Genie+.

Again, according to Molly, you would be given a "bonus" Genie+ pass which is similar to the Anytime FP that was added to your MDE when an attraction went down during your return time. And you would be able to immediately schedule another Genie+ selection.

 

[AnnabelleTheTalkingTree]

Actually, that does not go without saying. This specific question was asked at the media event according to Molly. The response was that it would be handled on a case by case basis.


Again, according to Molly, you would be given a "bonus" Genie+ pass which is similar to the Anytime FP that was added to your MDE when an attraction went down during your return time. And you would be able to immediately schedule another Genie+ selection.

Thank you for the info! That's reassuring. Also... who is Molly?

 

[ENJDisneyFan]

Actually, that does not go without saying. This specific question was asked at the media event according to Molly. The response was that it would be handled on a case by case basis.

LOL - ok. I'm zero percent worried about this scenario. If a ride goes down, I am fully confident that Disney will make it right.

wanna piss off a father who is already stressed on vacation because he's spent a ton of money and trying to make sure his family is happy? Nickle and dime him to death and then refuse to refund him over something so trivial....thats a way to lose a customer.

I think you all are really overthinking this. Obviously there will be exceptions to the refund policy, there always are. But as a rule, they aren't going to come out and say that these are refundable.

 

[Marionnette]

Thank you for the info! That's reassuring. Also... who is Molly?

Molly is an author/reporter/vlogger for allears.net. Her video about the Genie/Genie+/ILL$ was linked by a PP but earlier but here it is in case you can't find it. It was probably the most comprehensive and easily-understood explanation of Genie/Genie+/ILL$ that I have seen.

 

[AnnaKristoff2013]

It would be great if people only asked for refunds in those extreme circumstances. But we all know that would quickly become the excuse for anyone who wants to change plans last minute or walks up to a short standby line and no longer wants to pay. So yes, I’m fine with a no refund policy.

The times that the ILLS attractions have a "short standby line" are incredibly rare.

 

[AnnaKristoff2013]

Correct, but the point was that a local county fair would have better guest relations than Disney.

Does that really surprise anyone anymore?

 

[AnnaKristoff2013]

Probably the same thing that happened with FP in that case, it will convert to an "anytime Genie+" that you can use on another G+ ride.

I'm not saying they won't do this, but that would be a pretty ****ty thing for them to do if they're converting your $15 per person ROTR VQ to something you can only use at the $7 per person MMRR, or at a free LL attraction. This is different then when all fastpasses were free even if some had more obvious value then others.

 

[Marionnette]

I'm not saying they won't do this, but that would be a pretty ****ty thing for them to do if they're converting your $15 per person ROTR VQ to something you can only use at the $7 per person MMRR, or at a free LL attraction. This is different then when all fastpasses were free even if some had more obvious value then others.

I don't think the PP was talking about ILL$ selections. The question asked was about Genie+ and that was how they formulated their response.

ETA: modified my response S I realize that it wasn't you who asked the question. It was another poster.

 

[ENJDisneyFan]

I'm not saying they won't do this, but that would be a pretty ****ty thing for them to do if they're converting your $15 per person ROTR VQ to something you can only use at the $7 per person MMRR, or at a free LL attraction. This is different then when all fastpasses were free even if some had more obvious value then others.

My post was in reference to G+ attractions, not the ILLS attractions.
Again, if a G+ attraction goes down I believe they’ll replace your pass with an anytime pass for another G+ attraction. If you have an ILLS pass and the ride is down, I assume you’d be refunded.

 

[elmwyn]

I guess this is where we are not on the same page. I'd say the opposite - it would be terrible customer service to allow people to make a reservation that there are no repercussions for cancelling, thus taking away the ability for people who actually want those spots to use them.

Why are we pretending that it's apparently beyond technology to dynamically add cancelled spots back into a queue? (Also if you are worried about so-called cheats, didn't they just save you from spending your money on short stand-by days?)

No one is asking for a free for all here, but allowing no changes or refunds goes beyond rigid and is just poor customer service if they plan to enforce it that way.

 

[ENJDisneyFan]

Why are we pretending that it's apparently beyond technology to dynamically add cancelled spots back into a queue? (Also if you are worried about so-called cheats, didn't they just save you from spending your money on short stand-by days?)

No one is asking for a free for all here, but allowing no changes or refunds goes beyond rigid and is just poor customer service if they plan to enforce it that way.

Have you used Disney technology? To say I have no confidence in it is an understatement.

The times that the ILLS attractions have a "short standby line" are incredibly rare.

Not really. Let's say I book a pass for MMRR at 7am, then get to DHS for early entry and end up riding it first thing with no line. You're saying I should then be allowed a refund on the ILLS I purchased? Just because I changed my mind?

 

[PaladinButters]

LOL - ok. I'm zero percent worried about this scenario. If a ride goes down, I am fully confident that Disney will make it right.

There might be another layer to this - I've read on several sites that you will be rescheduled to use it later unless that ride is down for the rest of the day and then you would be refunded. But it's being presented to the guests as a paid pass with a reservation time, not a paid good-once-sometime-today pass so I don't find that acceptably equivalent.

"Making it right" to me would be offering a reschedule or refund at the time your original window expires since a later time may no longer work for my family (if the reservation time could not be kept by fault of the ride being down specifically, not if I just don't want it anymore). I paid to ride RoR at 11am and a 3pm reschedule when it's back up does me no good when I've already hopped to Epcot for example.

They aren't ever going to do that. So how easy it is for people to get their refunds for that might just color my whole perception of ILL$ and it's policies.

 

[AnnabelleTheTalkingTree]

wanna piss off a father who is already stressed on vacation because he's spent a ton of money and trying to make sure his family is happy? Nickle and dime him to death and then refuse to refund him over something so trivial....thats a way to lose a customer.

I'm concerned about the nickel-and-dimed feeling, too. I don't even mind so much if the vacation totals an extra couple hundred but I'm afraid this is just going to FEEL grimy. I loved the almost all-inclusive vibe you could get staying on-site.... I think I'm just worried this is going to feel stressful all around. Not only are you ponying up daily, you're getting up at 7am for the "privilege" of throwing your cash at something that used to be included. But beyond that, you're not able to plan ahead of time. I have never minded being our party's primary planner because I could do it beforehand, and once we got to the parks, I could relax. Now I am worried that I am going to have to be planning, calculating, strategizing on the fly for a group of 11.

 

[focusondisney]

Absolutely! But I for one will be at guest services if my family has to spend over $100 to ride a ride that does not have much of a wait. I can’t believe I would be the only one. They need to realize that they’ve already received enough bad press about Genie. The least they can do is make sure it is decently worth the money (I know that’s ambiguous and personal but never the less…)

Except your family doesn’t have to spend any extra money. These purchases are choices, not mandatory fees. You are paying for a guaranteed spot at a convenient time (baring ride breakdowns). If you don’t want that, if that’s not worth it to you, don’t purchase. Disney is not guaranteeing you will save X amount of time. They’re selling you a ride at a specific time. I think the insurance analogy already posted is spot on. Personally, I don’t think “the stand by line isn’t long” should a valid reason for a refund.

Actually, if it was ROTR, I would use it as an opportunity to ride twice…. jump in the short stand by line, then use my purchased ride.

 

[focusondisney]

There might be another layer to this - I've read on several sites that you will be rescheduled to use it later unless that ride is down for the rest of the day and then you would be refunded. But it's being presented to the guests as a paid pass with a reservation time, not a paid good-once-sometime-today pass so I don't find that acceptably equivalent.

"Making it right" to me would be offering a reschedule or refund at the time your original window expires since a later time may no longer work for my family (if the reservation time could not be kept by fault of the ride being down specifically, not if I just don't want it anymore). I paid to ride RoR at 11am and a 3pm reschedule when it's back up does me no good when I've already hopped to Epcot for example.

They aren't ever going to do that. So how easy it is for people to get their refunds for that might just color my whole perception of ILL$ and it's policies.

I agree, it’s reasonable to expect a refund in that case. Guest services has always been good about workin with people & I actually can see them issuing refunds in this case. Especially if you have ADRs or genie + plans elsewhere.

 

[Lewisc]

I see guests scouring the internet. Looking for loopholes and exceptions. Grab your ills at 7a then refund the ones you don't want sounds like the kind of strategy some guests would like.
If you know your kid doesn't like thrill rides don't purchase an ILLS for Space Mountain.
I'd hope exceptions would be very narrow. Your kid is scared and doesn't want to ride the attraction. Your kid gets a refund but not the rest of your group. Make it hard to get a refund. Give the authority to guest services not to the CM at the attraction.

 

[TropicalDIS]

Why are we pretending that it's apparently beyond technology to dynamically add cancelled spots back into a queue? (Also if you are worried about so-called cheats, didn't they just save you from spending your money on short stand-by days?)

No one is asking for a free for all here, but allowing no changes or refunds goes beyond rigid and is just poor customer service if they plan to enforce it that way.

Sure, but adding them back into the queue at say 10am, after people have been up at 7am trying to get an ILL, is not an acceptable answer either.

No problem with their no refund policy, because too many people would try to game the system.

Now lets not pretend the sky is falling, if your children have become ill, and it is your last day at the parks, then I have no doubt you will get refunded. If it's not your last day the the parks, then I would expect to see reimbursement in the form of replacement ILL tickets, not a cash refund. Disney is not to come out and advertise this however.

 

[AnnabelleTheTalkingTree]

I see guests scouring the internet. Looking for loopholes and exceptions. Grab your ills at 7a then refund the ones you don't want sounds like the kind of strategy some guests would like.

I think this is the point of limiting ILL's to two per day and saying that they can't be for the same attraction. To me that limits the opportunity to abuse the system already - I don't think allowing a bit of flexibility would necessarily negate that.