I can relate!!! Last week was my first trip to DMV in 20 years to get my first picture license and my guy at DMV still refused to accept a Hudson County birth certificate!!!! He cited that there were still too many good forgeries out there and he just wouldn't take it.....Thankfully, I didn't need it because I grabbed my passport - but if I needed it....UGH.
Can something like that be left up to the discrimation of the individual or the individual DMV office?