News Round Up 2019

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Just wanted to say Happy New Year to everyone and thank you in advance to @rteetz for another year of the best thread. Looking forward to another year of following Disney World news with you all. This will definitely be an exciting year!!

We just got back from our first trip over Christmas week (the 20th-28th). It was crazy busy of course but suprisingly managable.
 
I'm so excited about the free dining! I was surprised to hear it was announced so early in the year. My husband called Disney to modify our reservation (we previously booked with a 25% off discount code) after I made a new mock booking online and realized free dining would save us money. When he called it said the wait was 90 minutes, but shockingly they answered after 4 minutes! They easily modified our reservation to free dining, and we saved $1000!
 
annadreamsofdisneyworld said:
When he called it said the wait was 90 minutes, but shockingly they answered after 4 minutes!
Click to expand...

I used to work at the Disney Reservations Center. Those sorts of anomalies typically happen if you call during a shift change. Once the new Cast Members clock in, they're given X minutes (it was 10 when I worked there) to log into the various computer systems before taking their first call. The hold time estimator only looks at currently logged-in Cast Members, so it doesn't know that a new shift is about to start taking calls.

Or, they could have entered a "phase" situation. A phase is when the call queue gets above a certain point. Anyone who is trained to answer calls but is a different role (Payroll, Training, Administration, etc) will stop what they're doing to help get the queue back to a manageable position.
 

writerguyfl said:
I used to work at the Disney Reservations Center. Those sorts of anomalies typically happen if you call during a shift change. Once the new Cast Members clock in, they're given X minutes (it was 10 when I worked there) to log into the various computer systems before taking their first call. The hold time estimator only looks at currently logged-in Cast Members, so it doesn't know that a new shift is about to start taking calls.

Or, they could have entered a "phase" situation. A phase is when the call queue gets above a certain point. Anyone who is trained to answer calls but is a different role (Payroll, Training, Administration, etc) will stop what they're doing to help get the queue back to a manageable position.
Click to expand...
Wow thanks for the info! That's interesting.
 
No Jedi Training Academy times are showing on the schedule beyond 1/12/18. I'm hoping just a random issue but does anybody here have any insider knowledge on this one? Could a "cost saving" maneuver be coming here?? Hoping I'm just blowing smoke here and all is well for our trip at the end of the month.
 
SouthFayetteFan said:
No Jedi Training Academy times are showing on the schedule beyond 1/12/18. I'm hoping just a random issue but does anybody here have any insider knowledge on this one? Could a "cost saving" maneuver be coming here?? Hoping I'm just blowing smoke here and all is well for our trip at the end of the month.
Click to expand...

There was a report it was going away but then that was refuted (at least for WDW - I think it was confirmed to be going away at DLR) - so it probably just a scheduling thing not updated but also possible it is going away

Basically I have nothing of value to add :)
 
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