I wrote to Disney yesterday indicating my displeasure in them replacing the PhotoPass Photographers with automatic systems. I just received the following response:
Thank you for contacting Disney Photo Imaging.
We appreciate the time that you have taken to contact us regarding our new approach to capturing your magical vacation memories.
Given Guest interest in capturing specific moments during character greetings, we will be enhancing our approach to capturing the picture-perfect memory. This approach will be similar to what you currently experience with our attraction photos.
Disney PhotoPass Cast Members will continue to support other Disney PhotoPass locations using their creativity in capturing personalized photos for Guests such as yourself.
Please know that our goal is to continually review and enhance our services to provide new functionality and experiences so that your visits to our parks is always positive.
If you have any further questions regarding this enhancement, please do not hesitate to contact us.
Once again, thank you for using Disney Photo Imaging.
Sincerely,
Barbara Ann
Guest Support Team
Disney Photo Imaging
Phone: 407-560-4300
Basically they're saying 'Too bad, so sad. This change is taking place whether you like it or not.'
I read 'Given Guest interest in capturing specific moments during character greetings' to be that guests will now be responsible for capturing their own special moments rather than the PhotoPass photographers. Disappointing for sure as I want to be watching my child's enjoyment personally rather than from behind my device! That was one of the best parts for me what that I was free to fully enjoy my child's interactions with the characters rather than trying to capture the perfect moment myself. I'm hoping the character handlers will continue to take pictures with our devices to capture group photos since the Photographers will no longer be there.