New WDW Restaurant Deposit and Cancellation Policy

[Cheshire Figment]

To provide consistent Guest service, adjustments will be made to the Walt Disney World Resort cancellation policy beginning October 26, 2011. At that time, additional table-service locations will begin using the cancellation policy already in place at select restaurants on property. When booking a reservation at these restaurants, Guests will be required to provide a credit card to hold a reservation and will be charged $10 per person if the cancellation isn’t made at least one day in advance.

Pre-paid locations will continue to retain the full, pre-paid amount if Guests are unable to honor the reservation and are unable to cancel the reservation one day in advance. Special dining events and packages such as Fantasmic! packages, New Year’s Eve dinners, Victoria & Albert’s reservations may have different cancellation requirements.

Dining locations participating in the credit card guarantee policy will be as follows:

Pre-Paid Locations

• Cinderella’s Royal Table
• Disney’s Spirit of Aloha Dinner Show
• Hoop-Dee-Doo Musical Revue
• Mickey’s Backyard BBQ

Credit Card Guarantee Locations

• 1900 Park Fare
• Akershus Royal Banquet Hall
• Artist Point
• California Grill
• Cape May Café
• Chef Mickey’s
• Cítricos
• The Crystal Palace
• Flying Fish Café
• The Garden Grill
• Hollywood & Vine
• Jiko – The Cooking Place
• Le Cellier Steakhouse
• Narcoossee’s
• ‘Ohana
• Tusker House Restaurant
• The Hollywood Brown Derby
• Victoria & Albert’s (cancellation policy is $25/per person)
• Yachtsman Steakhouse

A special phone line that only handles dining cancellations is available for Guest convenience: 407-WDW-CNCL. Dining reservations may be booked or canceled by visiting any table-service restaurant podium, Walt Disney World Resort Hotel front desk, concierge or Guest Relations, or by calling 407-WDW-DINE. Guests may also make and cancel reservations by visiting www.DisneyWorld.com/Dining.

Guests with questions about a cancellation policy for a dining reservation are encouraged to visit any table-service restaurant podium, Walt Disney World Resort Hotel front desk, Concierge or Guest Relations, or by call 407-WDW-DINE.

 

[Eastern]

It's about time.

I think that people who carefully make and keep reservations will like this policy. People who like to double book and cancel last minute will not.

 

[mistysue]

Yay! We always keep our ADR's, but last year noticed some places we couldn't get into (*ahem* Le Cellier) were taking walkups during the same meals we couldn't get...

 

[rvchat]

Yay! We always keep our ADR's, but last year noticed some places we couldn't get into (*ahem* Le Cellier) were taking walkups during the same meals we couldn't get...

what if you book a reservation on line? do you add your c/card to the reservation and then if need be, can you cancel on line?

 

[Nancyg56]

it's about time.

I think that people who carefully make and keep reservations will like this policy. People who like to double book and cancel last minute will not.

mte!

 

[scrapquitler]

I don't see why this is an issue at all. Everyone books a hotel room, gives a credit card for guarantee and knows that if they don't cancel by a certain time prior to check in, they might potentially be charged for the room anyway. There's no difference here.

Seems fair. I see so many people here posting that they made multiple reservations, all the while lamenting that they couldn't get the reservation that they wanted (hello, there IS a connection...you have three dinner reservations, someone else probably has three for the restaurant you actually want). This way, if you don't make a decision, it hits your pocketbook. If you actually cancel, then someone else can get a reservation. Logic. Common sense. It's all good.

 

[mom of princessx2]

what if you book a reservation on line? do you add your c/card to the reservation and then if need be, can you cancel on line?

Yes, you add your cc info when you book and can cancel online with that same conf number.