New 'WDW HC' synchro-captioning system

Safari Steve

D23 Expo Here I Come!!!
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Aug 27, 2000
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From WDWmagic.com:

Enhancing its services for guests with hearing disabilities, the Walt Disney World Resort has developed a pioneering program to provide synchronized captions via wireless technology at popular theme park attractions.
Long recognized as the industry leader for its commitment to accommodating guests with disabilities, the Walt Disney World Resort debuted the free system on Dec. 5, 2001 -- the 100th anniversary of Walt Disney's birth -- at "Walt Disney: One Man's Dream," a new attraction at the Disney-MGM Studios.

The breakthrough service was created by Disney engineers in Florida to exceed the expectations of guests with hearing disabilities by utilizing recent advances in wireless communication. Using a handheld receiver, Walt Disney World Resort guests are now able to read captions while enjoying theme park attractions where captioning had previously been impractical or impossible, such as rides that send guests through multiple show scenes or outdoor environments.

Wireless signals throughout participating attractions automatically trigger synchronized captions on the handheld device in real time, an innovation that allows guests with hearing disabilities to more fully experience the magic of the Walt Disney World Resort. Portable captioning will be available at more than 20 Walt Disney World attractions by the end of 2001 with expansion planned at the Walt Disney World Resort and the Disneyland Resort.

"Our challenge was finding a way to deliver captions in narrative attractions where fixed captioning systems weren't an option," said Greg Hale, vice president of Design and Engineering for the Walt Disney World Resort. "When we couldn't find an 'off-the-shelf' solution, we developed our own technology.

"We are now exploring opportunities to make this technology available in venues outside of theme parks, where it could provide synchronized captioning, audio translations and other services in a wide variety of applications such as museums, movie theaters, tours and transportation."

The handheld captioning system joins several existing services for guests with hearing disabilities at the Walt Disney World Resort theme parks, including reflective captioning, American Sign Language interpreters, assistive listening systems, video captioning and printed attraction aids. The Guidebook for Guests with Disabilities offers a complete overview of the services and facilities available at each park.

"With our handheld captioning program, Disney has once again shown its commitment to provide an outstanding experience for our guests with disabilities," said Al Weiss, president of the Walt Disney World Resort. "The program perfectly illustrates our willingness to meet challenges with creative, innovative solutions for exceptional guest service."


Has anyone used this system? Where did you use it? What did you think?
 
I wanted to use the system on my last trip but the castmembers didn't seem to know a thing about it. Mark Jones had sent me info on it. I guess I will try it this trip. The deposit is costly but will just put the money aside for that.
 
Thanks for the info. I saw a little article about this in the travel section of our newspaper and was wondering about more information. Sounds really neat.
 
This sounds great, it would be nice to hear some feedback from somebody who actually gets to use it.

Jules
 

Gosh this sounds absolutely wonderful, thanks for letting us know about it Steve. :D

I have used reflective captions at WDW, they are great, but this system sounds even better. As I don't sign much (and am from the UK anyway, so don't understand ASL) and can't use a loop system successfully, I really rely on the captions.

We are going to WDW in December so I can't wait to try this out.
 
I will be checking it out in just about a month. Will report back. From what Jennye explained to me and another deaf family it is wonderful. You don't even have to put in where you are. The machine knows. Deposit is $100 but you get that back at the end of the day. Only available in MK and EPCOT right now.
 












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