My recent experience with upgrading to premier passes...
Guest services in both MK and Epcot sent me to guest services outside of the park, so if you're planning to upgrade to a premier pass, maybe just start at the guest services outside of the park rather than waiting in two (or in my case, four) sets of lines.
The CM seemed to know what price bridging was and gave me the correct upgrade price. But then after starting the process, she told me that only travel agents could price bridge. In my on-and-off lurking on the boards, I had never heard that variation before so I was kind of surprised, but I just asked her to cancel the upgrade. She then came back and said she would do the bridging this time, but I had to sign something saying that I understood they would not do this for me again and this was an exception.
Is the
travel agent thing a premier pass only restriction, or is this another case of CM confusion?