It's not just the waiters who are not that knowledgeable. Sometimes the supervisors aren't that knowledgeable either. I was working a special event a couple Christmases ago. I was standing behind some table, talking to the event coordinator about something. There was a bunch of foil wrapped chocolates, shaped like a heart or something on the table. I remember seeing one of the bags of chocolates a while before. I purposely looked at the bag to read the ingredients. Unfortunately, it was a generic, clear cellophane bag, with no brand name, no ingredients on the bag, and no paper insert listing the ingredients. It had come in a plain cardboard case, also no brand name, of just cheap generic "party favor" chocolates, I guess.
A girl of about 8 years old, comes up to the table and asks if she could have a chocolate. "Sure." I pick one up and hand it to her. Just as she's about to take it, she then asks, "Is this made with any nuts?"
I'm about to say I don't know, when the coordinator says, "No, there's no nuts."
I swivel my head to him and ask, "Are you SURE??? I couldn't find any ingredients label. This could be made with peanut oil or something like that. in which she could have an allergic reaction" He thinks for a second and admits, no he's not sure. I pull back the chocolate and say to the girl, since we don't know whats in it, it's safer for her if she doesn't have it.
She's backing away, nodding, not even looking disappointed, as whatever reaction she would have had to the nuts wasn't worth being disappointed about not having the chocolate. I look further behind her and her dad was standing about 6 ft back watching the whole exchange. He nodded to me, glad that an allergic situation had been averted.
I worked as a waiter decades ago. It's just amazing to me how many waiters, captains, and supervisors just can't admit, "I don't know." And instead just make up an answer, trying to sound like they know the answer when they don't. And a lot of the time, their answer isn't the
safe one. And when you tell them how serious an allergic reaction could be, they just shrug and don't get it.
Professional chefs are trained to know and state if they are using any of the key allergic ingredients.