We went there the week of 9/21 as well (was actually on 9/26) for breakfast. I do have to agree with the disappointed side of the group. We were rushed through the photo, then rushed through the dinner. The plates of food were barely explained and she never once offered any "refills". The server was dropping orange juice all over the 3 of us (and all over everything on the small 2 person table we had). The food itself was ok (she got the "meat" plate, which I think was the omelette, and I got the "sweet" one, which was the french toast (I guess, was more like fried dough)), nothing spectacular, but ok. The princesses were alright as well. Our Jasmine and Aurora were great, but our Belle and Snow White were rushed.
In the end, I'm glad we did it, but I wouldn't be doing it again. I was happy that I paid OOP for it instead of using TS credits though. We (would have) paid just as much (if not more) at other 1TS places during the week for much better food, service, and atmosphere.
However, with all that said, I do believe that expectations were set much higher than was reasonable too. I had expected this amazing breakfast, and was given a roughly standard one. That easily could have tainted the experience. Lastly, we were considerably late (somone, I won't mention my name!, read the bus wrong and we went to AK first...) and I really felt we were punished for it. However, if numerous people had the same experience, then I may guess that it's par for the course.
It does seem that a lot of the recent negatives were from that first week of menu change though. I do wonder if that had a lot to do with it (both from our side, and CMs still getting used to the changes, and who knows what other changes happened behind the scenes).