New! Haunted Mansion-Inspired Dooney & Bourke Bag

[BigMommaMouse]

I bought my LC on Halloween. I've worn it 5 times a week (to and from work) ever since. It developed the flaking/white spots quickly but I could live with it... until today when the strap broke. It popped right out of the bag when I was wearing it. The bag is now completely unwearable. My first call to Disney customer service 877-560-6477, was a dead end. They wouldn't talk to me unless I had my receipt in hand. When I called again (with the receipt) they gave me a RMA number but refused to tell me if the bag would be repaired or returned. They claim Disney has no say the process, that it's up to Dooney.

What are the odds that I get my LC back repaired vs. a refund vs. a new replacement? I'd prefer a refund, I'll take a new replacement, but I don't want a poor quality repair job.

Sorry to read this. I have still been holding onto my flaking bag using it everyday. We bought around the same time too. I have been in touch with D&B and they said they will not tell me what they will do until they see the bag.

I hope it works out for you.

 

[stitchrulz]

I bought my LC on Halloween. I've worn it 5 times a week (to and from work) ever since. It developed the flaking/white spots quickly but I could live with it... until today when the strap broke. It popped right out of the bag when I was wearing it. The bag is now completely unwearable. My first call to Disney customer service 877-560-6477, was a dead end. They wouldn't talk to me unless I had my receipt in hand. When I called again (with the receipt) they gave me a RMA number but refused to tell me if the bag would be repaired or returned. They claim Disney has no say the process, that it's up to Dooney.

What are the odds that I get my LC back repaired vs. a refund vs. a new replacement? I'd prefer a refund, I'll take a new replacement, but I don't want a poor quality repair job.

I hate to hear this, too! Mine also has the flaking on the corners, but I can't believe your strap broke! It seems there's definitely a quality control issue with these bags. Good luck!

 

[elizabethswan]

just wanted to chime in here on these dooneys. i think the issue with the bags seems to be that they are made very differently from the original disney dooneys. i started purchasing the original bags when they first came out. they were coated canvas and for the most part i really liked the quality. the only issues back then were with the coating sometimes yellowing but at least from what i understand the pattern was actually on fabric (canvas) and the coating was put on top of the fabric. when they changed the bags, i gather that they are no longer coated canvas, or rather that whatever they are, the patterns are painted on the surface, rather than being underneath the surface. is that correct? when i was in mk early january, i saw the hm bags at uptown jewelers and might have bought one but i stopped buying once the materials changed. what are these bags actually made of? is it just plastic or vinyl with paint on it or is there actually canvas beneath the paint?? it's a shame these quality issues are coming from a brand like dooney and bourke.

 

[mnewcomer]

I have the cross body haunted mansion bag my husband got me for Christmas, the next day we drove around and I carried it for one hour before the strap broke I emailed D&B immediately but I have yet to hear back from them. I am very sad by the lack of response and I don't think I will buy one of their purses again. This will be my first and last one from them. I hope you have a better time with them than I did.

 

[chipndale16]

I bought my letter carrier in October and after using it maybe a dozen times, I noticed flaking on the bottom corners. I sent my bag back to Dooney a few days ago, but it is still in transit. When they receive it and inspect it, they are supposed to contact me to let me know my options. At this point, I really just want a refund. I'll post an update when I hear from Dooney. This is so disappointing, because I loved the look of the pattern and the style of the bag, but I won't ever buy a Dooney again. I'll stick with the cute Disney print LeSportSac bags.

 

[BigMommaMouse]

I bought my letter carrier in October and after using it maybe a dozen times, I noticed flaking on the bottom corners. I sent my bag back to Dooney a few days ago, but it is still in transit. When they receive it and inspect it, they are supposed to contact me to let me know my options. At this point, I really just want a refund. I'll post an update when I hear from Dooney. This is so disappointing, because I loved the look of the pattern and the style of the bag, but I won't ever buy a Dooney again. I'll stick with the cute Disney print LeSportSac bags.

Thank you for sharing what they tell you. I think it will help a lot of us the are on the fence on sending it back.

Unfortunately it was my first Dooney and now my last.

 

[Gryhndmom]

Thank you for sharing what they tell you. I think it will help a lot of us the are on the fence on sending it back.

Unfortunately it was my first Dooney and now my last.

I am a big Dooney fan and an even bigger fan of Disney Dooney ! All but one of my non Disney Dooney's Is leather and have simply been flawless. Only one non Disney Dooney's is the coated cotton much like the Disney Dooney's (it is a print of various United States famous places and is called "Americana"). My theory on why Disney's are cotton coated is that they are a print and therefore either doesn't show well on leather or can't be done. A minnie bow purse I bought years ago has some slight yellowing on the bottom but all the others (princess half marathon, wine and food, disneyland half marathon etc) have not had any hellowing or flaking.

Dooney's are really good so don't think the Haunted Mansion bags are the way they are made. Hope you give the Disney Dooney's another try !

 

[Halloweenqueen]

I currently have three HM DBs, but I found an huge Master Gracey purple lace purse near HM at DL. Only $70 and I love it! Wonder if they are going to offer it online.

 

[BigMommaMouse]

I am a big Dooney fan and an even bigger fan of Disney Dooney ! All but one of my non Disney Dooney's Is leather and have simply been flawless. Only one non Disney Dooney's is the coated cotton much like the Disney Dooney's (it is a print of various United States famous places and is called "Americana"). My theory on why Disney's are cotton coated is that they are a print and therefore either doesn't show well on leather or can't be done. A minnie bow purse I bought years ago has some slight yellowing on the bottom but all the others (princess half marathon, wine and food, disneyland half marathon etc) have not had any hellowing or flaking.

Dooney's are really good so don't think the Haunted Mansion bags are the way they are made. Hope you give the Disney Dooney's another try !

What a great perspective on Disney Dooney. I must admit I wanted one for years.
Perfect collection for Disney loving ladies, practical and fun. I guess if I only buy one that is not a fair comparison, there could just be a fault with the HM line.
Thanks Gryhndmom!

 

[trishtophers]

Hey all, I just went to World of Disney today at DTD. I spoke with a cast member about the bags because I have been wanting one for a few months. He told me that they sent back all of the haunted mansion dooneys around the parks because they weren't up to Disney's quality standards. He said that they're not sure when they're getting them back in but that it won't be until they're fixed. It looks like they really do have a quality issue!

 

[ellie05]

I am so glad I didn't buy one. I was hoping all the issues were going to be fix in the second batch and they even had it in stock everywhere in nov, but with all the past issues I wanted to wait.

 

[Meech Loves Mickey]

I currently have three HM DBs, but I found an huge Master Gracey purple lace purse near HM at DL. Only $70 and I love it! Wonder if they are going to offer it online.

Hi, Would you mind posting a picture of your Master Gracey purse? I would love to see it!

Thanks!

 

[Meech Loves Mickey]

My Mom brought me home a tote a from her trip to WDW a few weeks ago. I'm over the moon and I love it, but I'm worried about using it because of the flaking. Have people had problems with flaking on the tote? I've read about the smith and crossbody having problems, but maybe I'm in the clear (or this is all just wishful thinking! )

My bad was "inspected" by Christina if that makes any difference

Unfortunately, yes. I have the tote bag and this week I noticed two areas that had flaked off.

I bought the tote last fall on Disneystore.com and have been carrying it daily since then. I just noticed the other day that the bottom four corners are rubbing or flaking off and are now white. I'm not planning on returning mine just yet, I am going to wait and see if they will offer replacements once the quality issue is resolved. I am going to stop carrying it for now and switch to another bag. I will admit that I tend to be very hard on bags, but I have tried to make a conscious effort to be careful with this one and not to overload it an put any undue pressure on the straps. BUT for the price I paid for this bag, this should not be happening.

 

[Halloweenqueen]

Here is the Master Gracey purse...

 

[Meech Loves Mickey]

That bag is absolutely gorgeous! Thanks for sharing!

 

[Samantha CBB]

I am having the same problem with my HM Dooney. Just called customer service and they said to send it in. I'm really hesitant on doing that and like others, I kinda just want a refund now. Very disappointed in the quality and I'm not sure how they could repair the corners and not have it just keep happening again. Does anyone know if DL will take a return like this without a receipt? I bought it at Uptown Jewelers at DW but won't be back there for awhile.

 

[Samantha CBB]

Hey all, I just went to World of Disney today at DTD. I spoke with a cast member about the bags because I have been wanting one for a few months. He told me that they sent back all of the haunted mansion dooneys around the parks because they weren't up to Disney's quality standards. He said that they're not sure when they're getting them back in but that it won't be until they're fixed. It looks like they really do have a quality issue!

Thanks for the info on this. Did they mention anything about letting people return purses that are defective? Also, was this at DW or DL? Thanks again!

 

[chipndale16]

I sent my letter carrier back to Dooney and waited over 2 weeks after they recieved it and never got any information about my options. I finally called Dooney today and they say that they will send a replacement, but the bags are on back order, with no known shipping date. I'm so disappointed with the product and the customer service, I really want I refund. They tell me that a refund is not an option, because I purchased the bag from Disney, instead of directly from Dooney. I'm beyond aggravated! I've spoken to a supervisor, now I'm waiting on a call from that persons manager.

 

[Samantha CBB]

I sent my letter carrier back to Dooney and waited over 2 weeks after they recieved it and never got any information about my options. I finally called Dooney today and they say that they will send a replacement, but the bags are on back order, with no known shipping date. I'm so disappointed with the product and the customer service, I really want I refund. They tell me that a refund is not an option, because I purchased the bag from Disney, instead of directly from Dooney. I'm beyond aggravated! I've spoken to a supervisor, now I'm waiting on a call from that persons manager.

Ugh, that sucks! Thanks for letting us know. I was thinking about sending mine back also, but I think I will just try to take it back to Disneyland to return it. I just hope they will accept a return since its been 3 months since I bought it. Maybe the replacement they eventually send will be of better quality. I was just at disneyworld and they had TONS of them. I wonder why they are on backorder??

 

[chipndale16]

For anybody thinking about sending their Haunted Mansion bag back to Dooney for replacement, here's a re-cap of my experience dealing with the Dooney and Bourke customer service:

I initially e-mailed them to ask about my options to send my bag back. After waiting a few days with no response, I called customer service to get the return info. That was about 4 weeks ago, and to this day, I've never received a reply to my initial e-mail.

When I called customer service, I was told to send the bag to them. Once they received the bag, they would send my a notice within 1-2 weeks, letting me know my options (repair, replace or refund). I waited over 2 weeks with no notice and decided to call customer service back to check on the status of my bag. They told me that they would send a replacement, but the bag was on back order until the end of March. It would have been nice if they would have sent some communication about this, without me having to call them to ask.

They said that a refund was not an option, because I purchased the bag from Disney (the only way to get a Disney Dooney!)

I asked to speak to a manager, and was told that a manager would be calling me back within 24 hours. It has now been over 48 hours, with no phone call.

I am thinking about exchanging my Haunted Mansion bag for something else on the Dooney web site, because this seams to be my only other option besides getting another faulty Haunted Mansion bag. I called Dooney Customer Service again today, to ask about an exchange for a different bag. I was told that the value of my Haunted Mansion Letter Carrier is $188. I can exchange it for something that is $188 or less on their web site. The lady that I spoke to this morning said that they cannot issue me a gift card, so even if I wanted a bag that cost $200, I cannot pay the difference!!! This is the most ridiculous thing ever! Now I'm stuck with another defective Haunted Mansion bag, or anything on their web site for under $188!

I just called again and asked for a supervisor, and at first this supervisor told me that I cannot exchange for anything on the web site, and I can only wait for another Haunted Mansion bag. After looking further into my previous phone calls, she said that I can exchange for something else, and I can pay the difference if I chose something more expensive. She also gave me her name and direct extension, as well as the name and direct extension of the other supervisor who I spoke to a few days ago. At least now I can contact them directly when I'm ready to order my replacement bag. I'm going to go to Macy's or Nordstrom this weekend, and look at some bags in person, before I decide what I want to exchange for.

Even though I love some of the Disney prints, and I'm sure that not all Dooney bags are poor quality/defective, I will NEVER purchase another Dooney product after my experience with their customer service!!!! I plan to exchange my Haunted Mansion bag for a nice leather bag, that will hopefully be defect free and last a long time.

Anyway, good luck to anybody else who decides to send their Haunted Mansion bag back to Dooney