When you grocery shop through DVC, it's coming from the gift shop. So you pay higher cost on almost everything and then $10 (I think) for them to bring it to your room.
New charge for Bell Service Delivery
- Thread starter chaoskids
- Start date
When you grocery shop through DVC, it's coming from the gift shop. So you pay higher cost on almost everything and then $10 (I think) for them to bring it to your room.
Brett Wyman
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Ah okay. They wouldn't have the selection we wanted in that case anyway.
piccolopat
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When a hotel charges a delivery charge for room service, we always still tip the person delivering our food. Why is this any different than someone delivering our groceries when there is a delivery charge? IMHO, tip the delivery person.
vacationer1954
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That is exactly the matter under disagreement. Google "Do I still tip if there is a delivery fee?" and you'll see loads of arguments about it. I've only rarely seen companies state, "This delivery fee covers all aspects of the delivery service, including the full cost of the work of the delivery person." That's just not the way American society works. Companies often do make the point that the delivery fee covers either mostly or only the company's costs of providing delivery service, such as the cost of packaging and the cost of paying delivery staff to sit around waiting for an order to come in. In Disney's case, they can also talk about the cost of storage.
This is all based on second or third hand information, paraphrased and reparaphrased. It was referred to as a "service fee" and it isn't clear whether it covers some versus all of the delivery person's work. Disney could officially say very clearly whether or not tipping is still appropriate. If they do, then that is what determines whether there is "need to tip". But of course, people will believe whatever they want to believe regardless.
Farro
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To state the obvious, avoid the fee and go get it yourself.
Luggage is free when delived by ME. Hmm. What about people who check in and room isn't ready, so luggage is held at bell services. The quote in @Starwind's post says only luggage delivery from ME is free, so anyone else's luggage held/delivered by Bell services gets charged $6? I think that article is incorrect and this only applies to groceries/packages.
starry_solo
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To state the obvious, avoid the fee and go get it yourself.
Luggage is free when delived by ME. Hmm. What about people who check in and room isn't ready, so luggage is held at bell services. The quote in @Starwind's post says only luggage delivery from ME is free, so anyone else's luggage held/delivered by Bell services gets charged $6? I think that article is incorrect and this only applies to groceries/packages.
Plus, what about luggage transferred from another resort (split stay)? Although, with how much luggage and groceries we have, $6 per "order" (not per bag) seems okay
Farro
Argh.
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Plus, what about luggage transferred from another resort (split stay)? Although, with how much luggage and groceries we have, $6 per "order" (not per bag) seems okay
There's just no way this applies to actual luggage. I would be shocked if it did.
sponica
DIS Veteran
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I'm not even sure I would notice a 6 dollar fee in my delivery order...I mean, i think my garden grocer bill was like a hundred dollars?
ETA: If they were smart, the fee would be paid with the order, not on my room folio. Although that's in 4 figures too...
But one logistical question, let's say you have a Garden Grocer order and a Prime Now order delivered on check in day. If they both get delivered to the room at the same time (when you arrive) are you charged 6 dollars for one delivery?
ETA: If they were smart, the fee would be paid with the order, not on my room folio. Although that's in 4 figures too...
But one logistical question, let's say you have a Garden Grocer order and a Prime Now order delivered on check in day. If they both get delivered to the room at the same time (when you arrive) are you charged 6 dollars for one delivery?
Plus, what about luggage transferred from another resort (split stay)? Although, with how much luggage and groceries we have, $6 per "order" (not per bag) seems okay
We once did a split stay had two rooms plus groceries, so with big luggage and all the carryons-------19 items. I was embarrassed we had so much stuff. It was half groceries/water/soda, but still. Yes, Bell services, I need some help, can you bring a 40 ft truck to room 817 please, we have a few bags to move.
A few times my DD has sent me a birthday card to me while I was at WDW and it was brought to our room . Will I be charged $6 for that? Either under accepting a package or delivering a package?????
Yep, thats how I read it as well.
I would like to know this as well as we have a split stay coming up. Will you also be charged the fee if you call bell services to come pickup luggage to transfer to anther resort?Plus, what about luggage transferred from another resort (split stay)? Although, with how much luggage and groceries we have, $6 per "order" (not per bag) seems okay
Ninja Mom
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Isn't Bell Services at certain Disney Resorts now handled by an outside (Non Disney) vendor?
In my opinion, this is more about subsidizing low wages by passing on a tip expectation to the consumer. The fact that very little if any of the $6 fee will go to the employee doing the work is very problematic. This also represents the concept that companies are charging separately for services that used to be included in the rate as a form of a hidden price increase.
The real solution is for employees not to work for employers that do this. This $6 fee is really tip theft in my opinion.
Your opinion may vary. One "OPINION" is not more correct than any other OPINION.
"The tipping system, which allows companies to shift some of their expenses to their customers, is irreparably broken." ~Christopher Elliott
https://www.washingtonpost.com/life...65d92a3585d_story.html?utm_term=.bf1c4ba29458
FROM THE ARTICLE: "Tipping is a hot topic again, thanks to a controversial ballot measure raising the minimum wage for restaurant workers in the District and recent social-media campaigns such as the #tipthebillchallengethat have drawn attention to low server wages.
At the same time, consumers fed up with tip jars, gratuity prompts and outstretched hands seem ready to end the practice once and for all. It’s an interesting idea. A tip-free world may be closer than ever, and it might benefit travelers and service employees.
To get a sense of the extent of tipping fatigue, talk to Aileen Kenney, a marketing manager from Tucson. She recently paid $3 for a cup of coffee.
“The tip options on Square were $1, $2, $3,” she says. “That’s insane.”
Crazy but true. As syndicated “Color of Money” columnist Michelle Singletary has noted, payment technology such as the Square app can trick you into leaving a bigger tip. Worse, it demands a gratuity before delivery.
Even travelers who leave tips say they shouldn’t have to.
“I believe tipping is for good service,” says Candy Harrington of Stockton, Calif., an experienced traveler who has written numerous guidebooks. But she doesn’t feel obligated to do it, nor is she swayed by economic arguments.
“It’s not my fault that employers don’t pay folks enough money to live on,” she says. “I don’t think I should subsidize their salaries.”
Denise Chen, a travel consultant from Jupiter, Fla., agrees. But she wants to do more. She’s done with service employees who demand tips for almost everything, including courtesy van rides to the airport and customer service at takeout restaurants.
“There should be no tipping,” she says. Service industry employees, including restaurant servers, should be paid a living wage rather than having to rely on tips to make up the difference. (Seven statesalready require restaurants to pay the full state minimum wage before tips.)
Not everyone shares Chen’s sentiment. Some travelers, particularly those who have worked in the service industry, say tipping is essentially mandatory and should stay that way.
Heather Phillips, a former restaurant server from Williamsburg, Va., recalls barely scraping by on her less-than-minimum-wage job. She doesn’t want that to happen to anyone else.
“Do I sympathy tip?” asks Phillips, now a sales manager who travels frequently for business. “Yes.”
She leaves a nominal gratuity even for lousy service. Phillips says to withhold a tip would remove a significant part of an employee’s modest salary.
She’s right, says San Francisco-based advice columnist and etiquette instructor Lisa Grotts. Tipping is still widely expected, at least in the United States.
“Leaving no tip would be a faux pas,” she says.
Whether you tip or not, one thing seems clear: The tipping system, which allows companies to shift some of their expenses to their customers, is irreparably broken. Yet a fix remains elusive. A recent study by Skift Table, an online trade publication, found that eliminating the tip credit would increase costs for employers, leaving some businesses with no choice but to raise prices. Which makes sense, because menu prices are artificially, and deceptively, low.
The tipping picture becomes more complicated when you add the rest of the travel industry to the equation. Now, it’s not just about dining out but also cruises with their mandatory tips, hotels (bellmen, concierges, housekeepers) and tours. That’s not to mention the countless other businesses that have recently hopped on the gratuity bandwagon, including bike rental businesses, coffee shops and even laundromats.
Many consumers are frustrated by these mushrooming expectations. And to be honest, so are consumer advocates like me. Ultimately, this comes down to the issue of price transparency. It’s central to American business — the idea that you should pay the price you’re quoted. No more, no less.
Customers shouldn’t have to subsidize an employee’s wages through their tips, whether they’re ordering a pizza or taking a white-water rafting trip. And now, finally, it looks like we’re slowly reaching the point where we agree: This can’t go on.
So where to go from here — other than to Japan or Europe, which don’t require tipping?
First, expect more confusion. If the number of online searches is any indication, then there’s plenty of that. For example, the question “Do you tip Uber drivers?” gets 17,035 Google searches a month, according to SEMrush, a search-analytics company. A close second is “How much to tip pizza delivery?” — at 10,082 monthly queries.
Can you name the states with minimum-wage laws for restaurant workers? I can’t. How much should you tip your barista, your hotel concierge, or your tour guide? Who knows? But the percentage keeps rising.
Travelers are poised to stop the tipping epidemic. They can start by asking a few hard questions of businesses. Like, why is the real price of a meal or hotel room higher than the one you quoted? Why should your employee wages be my concern? And if they are, can you start showing some empathy toward my circumstances? Offering more customer-friendly refund policies that take into account personal hardships would be a great start.
Having clear, transparent prices wouldn’t just benefit travelers, who would no longer see cash leaving their billfolds in 15, 20, and 25 percent increments. In the end, it would ensure a more sustainable service industry, which would help employees, too. But the first step will be the hardest."
Christopher Elliott
~NM
In my opinion, this is more about subsidizing low wages by passing on a tip expectation to the consumer. The fact that very little if any of the $6 fee will go to the employee doing the work is very problematic. This also represents the concept that companies are charging separately for services that used to be included in the rate as a form of a hidden price increase.
The real solution is for employees not to work for employers that do this. This $6 fee is really tip theft in my opinion.
Your opinion may vary. One "OPINION" is not more correct than any other OPINION.
"The tipping system, which allows companies to shift some of their expenses to their customers, is irreparably broken." ~Christopher Elliott
https://www.washingtonpost.com/life...65d92a3585d_story.html?utm_term=.bf1c4ba29458
FROM THE ARTICLE: "Tipping is a hot topic again, thanks to a controversial ballot measure raising the minimum wage for restaurant workers in the District and recent social-media campaigns such as the #tipthebillchallengethat have drawn attention to low server wages.
At the same time, consumers fed up with tip jars, gratuity prompts and outstretched hands seem ready to end the practice once and for all. It’s an interesting idea. A tip-free world may be closer than ever, and it might benefit travelers and service employees.
To get a sense of the extent of tipping fatigue, talk to Aileen Kenney, a marketing manager from Tucson. She recently paid $3 for a cup of coffee.
“The tip options on Square were $1, $2, $3,” she says. “That’s insane.”
Crazy but true. As syndicated “Color of Money” columnist Michelle Singletary has noted, payment technology such as the Square app can trick you into leaving a bigger tip. Worse, it demands a gratuity before delivery.
Even travelers who leave tips say they shouldn’t have to.
“I believe tipping is for good service,” says Candy Harrington of Stockton, Calif., an experienced traveler who has written numerous guidebooks. But she doesn’t feel obligated to do it, nor is she swayed by economic arguments.
“It’s not my fault that employers don’t pay folks enough money to live on,” she says. “I don’t think I should subsidize their salaries.”
Denise Chen, a travel consultant from Jupiter, Fla., agrees. But she wants to do more. She’s done with service employees who demand tips for almost everything, including courtesy van rides to the airport and customer service at takeout restaurants.
“There should be no tipping,” she says. Service industry employees, including restaurant servers, should be paid a living wage rather than having to rely on tips to make up the difference. (Seven statesalready require restaurants to pay the full state minimum wage before tips.)
Not everyone shares Chen’s sentiment. Some travelers, particularly those who have worked in the service industry, say tipping is essentially mandatory and should stay that way.
Heather Phillips, a former restaurant server from Williamsburg, Va., recalls barely scraping by on her less-than-minimum-wage job. She doesn’t want that to happen to anyone else.
“Do I sympathy tip?” asks Phillips, now a sales manager who travels frequently for business. “Yes.”
She leaves a nominal gratuity even for lousy service. Phillips says to withhold a tip would remove a significant part of an employee’s modest salary.
She’s right, says San Francisco-based advice columnist and etiquette instructor Lisa Grotts. Tipping is still widely expected, at least in the United States.
“Leaving no tip would be a faux pas,” she says.
Whether you tip or not, one thing seems clear: The tipping system, which allows companies to shift some of their expenses to their customers, is irreparably broken. Yet a fix remains elusive. A recent study by Skift Table, an online trade publication, found that eliminating the tip credit would increase costs for employers, leaving some businesses with no choice but to raise prices. Which makes sense, because menu prices are artificially, and deceptively, low.
The tipping picture becomes more complicated when you add the rest of the travel industry to the equation. Now, it’s not just about dining out but also cruises with their mandatory tips, hotels (bellmen, concierges, housekeepers) and tours. That’s not to mention the countless other businesses that have recently hopped on the gratuity bandwagon, including bike rental businesses, coffee shops and even laundromats.
Many consumers are frustrated by these mushrooming expectations. And to be honest, so are consumer advocates like me. Ultimately, this comes down to the issue of price transparency. It’s central to American business — the idea that you should pay the price you’re quoted. No more, no less.
Customers shouldn’t have to subsidize an employee’s wages through their tips, whether they’re ordering a pizza or taking a white-water rafting trip. And now, finally, it looks like we’re slowly reaching the point where we agree: This can’t go on.
So where to go from here — other than to Japan or Europe, which don’t require tipping?
First, expect more confusion. If the number of online searches is any indication, then there’s plenty of that. For example, the question “Do you tip Uber drivers?” gets 17,035 Google searches a month, according to SEMrush, a search-analytics company. A close second is “How much to tip pizza delivery?” — at 10,082 monthly queries.
Can you name the states with minimum-wage laws for restaurant workers? I can’t. How much should you tip your barista, your hotel concierge, or your tour guide? Who knows? But the percentage keeps rising.
Travelers are poised to stop the tipping epidemic. They can start by asking a few hard questions of businesses. Like, why is the real price of a meal or hotel room higher than the one you quoted? Why should your employee wages be my concern? And if they are, can you start showing some empathy toward my circumstances? Offering more customer-friendly refund policies that take into account personal hardships would be a great start.
Having clear, transparent prices wouldn’t just benefit travelers, who would no longer see cash leaving their billfolds in 15, 20, and 25 percent increments. In the end, it would ensure a more sustainable service industry, which would help employees, too. But the first step will be the hardest."
Christopher Elliott
~NM
EdnaMarieMode
DIS Veteran
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- Jul 16, 2018
- Messages
- 1,488
To state the obvious, avoid the fee and go get it yourself.
Luggage is free when delived by ME. Hmm. What about people who check in and room isn't ready, so luggage is held at bell services. The quote in @Starwind's post says only luggage delivery from ME is free, so anyone else's luggage held/delivered by Bell services gets charged $6? I think that article is incorrect and this only applies to groceries/packages.
In my case, being able-bodied and having a small-ish order (maybe 2 bags plus 1-2 gallons of water and maybe some beer) getting it myself and avoiding the fee is a fine option. For others that may not be feasible (large orders, cases of water, mobility issues, other disabilities that hinder one from carrying items), and it seems that Disney is not allowing guests to use the Bell Services carts. I suppose loading up the stroller presents an option if I have a larger order
. Luggage is "free" when delivered by DME because tips and fees are taken care of as part of the arrangement Disney has with DME (Mears Transportation). I would imagine that covers luggage dropped off by DME, held by Bell Services, and then delivered to the room when it is ready. The key there is "dropped off by DME," which is not the same as "dropped off by a guest who has taken DME to the resort."
I'm not sure what they'll do about luggage a guest drops off (which has not had the delivery fee/ tip covered by the agreement with Mears) but they also want to charge for stroller delivery, crib delivery, gift delivery which also have not had the tip/ fee covered by Mears so that should get interesting.
My grocery orders are usually fairly small so $6 does actually start cutting into the savings a little BUT even with the $6 fee I'm still coming out ahead by not paying $4 per Uncrustable that my DS2 will eat maybe half of. I'm wondering the same about multiple deliveries- we usually just have 1 delivery so it's more of a curiosity on my part. If someone waits until the crib/ gift basket/ stroller/ grocery order have all arrived and then calls (so 1 trip over), is that $6 or $24?
They don't, it comes from the grocery stock they already sell to guests, and therefore what is available to order varies somewhat from resort to resort.
For us, unfortunately, due to multiple food allergies, ordering from Disney's own service is not an option even if we are willing to pay their higher costs. They just don't have safe products for us for the most part.
SW
Roxyfire
Is butter a carb?
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Well I assume this will apply to Owner's Lockers as well. They probably are doing this to compensate for the large amount of people who have a lot of extras to keep track of and bring up to the room. I'm guilty of that as well. I really have no choice but to pay the fee and I'm not that bothered by it. I'd much rather do that (and now no longer feel bad for the extra work carried out) than try to deal with it myself.
Farro
Argh.
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- Jun 19, 2016
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- 11,843
In my case, being able-bodied and having a small-ish order (maybe 2 bags plus 1-2 gallons of water and maybe some beer) getting it myself and avoiding the fee is a fine option. For others that may not be feasible (large orders, cases of water, mobility issues, other disabilities that hinder one from carrying items), and it seems that Disney is not allowing guests to use the Bell Services carts. I suppose loading up the stroller presents an option if I have a larger order
Luggage is "free" when delivered by DME because tips and fees are taken care of as part of the arrangement Disney has with DME (Mears Transportation). I would imagine that covers luggage dropped off by DME, held by Bell Services, and then delivered to the room when it is ready. The key there is "dropped off by DME," which is not the same as "dropped off by a guest who has taken DME to the resort."
I'm not sure what they'll do about luggage a guest drops off (which has not had the delivery fee/ tip covered by the agreement with Mears) but they also want to charge for stroller delivery, crib delivery, gift delivery which also have not had the tip/ fee covered by Mears so that should get interesting.
My grocery orders are usually fairly small so $6 does actually start cutting into the savings a little BUT even with the $6 fee I'm still coming out ahead by not paying $4 per Uncrustable that my DS2 will eat maybe half of. I'm wondering the same about multiple deliveries- we usually just have 1 delivery so it's more of a curiosity on my part. If someone waits until the crib/ gift basket/ stroller/ grocery order have all arrived and then calls (so 1 trip over), is that $6 or $24?
The thing is, I'm sure the amount of stuff being delivered to Disney hotels at this point is probably getting excessive. The storage involved alone - aside from actual luggage- probably presents a challenge.
Do I welcome a fee? Of course not. Do I understand it? Maybe? I'd have to know more details about why it was needed.
At this point, if people don't want to pay the service fee and/or tip too, I suppose your best bet is to get in an Uber and go to a grocery store near your hotel. I get people don't want to pay Disney prices for food, but I don't think the hotel was set up for some of the descriptions of groceries I read about, so a fee was bound to come eventually. I'm not speaking of DVC where it is expected you will "cook" in your unit.
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