Never billed for room charges?

[Three cats]

We checked out of All Star Music 10 days ago. We were set up for room charging and I even got a pre recorded message on our room phone the day before checkout saying we would receive an email with our itemized room charges and that our card would be billed.

Well here it is, 10 days later, never got the email nor has my card been charged.

Does it normally take this long?

 

[hippiechicken]

No. Mine is always emailed and charged the morning I check out.

 

[LilPiglet]

My parents have always been charged the day we check out too. I would give the resort a phone call and see what's up. That would be the right thing to do. You know they will catch it sooner or later.

 

[Three cats]

I'm not trying to get away without paying. I'm asking if it normally takes this long.

 

[JohnDaleswife]

You never know, they might never catch it, but I would call and ask about it.

 

[Sue M]

No idea. I rarely charge anything to room. If I do I go down the night before I leave to get a print out. I'd rather know ahead of time then get an unhappy surprise after I leave. And if there are any mistakes on bill it's easier to get it fixed when you're there.

 

[Three cats]

I am going to call and ask.

 

[sunflowerblooms]

I received an email with detailed room charges the day we checked out. Have you checked your credit card for any charges? Sometimes my Disney email goes straight to my junk mail.

 

[LilPiglet]

I'm not trying to get away without paying. I'm asking if it normally takes this long.

I know your not. I would just call sooner than later.

 

[sharadoc]

I usually see the email before checking out. Did you check your cc, is there at least a hold for your charges? Maybe the email is only available after changes go through.

 

[plutolovr]

If you used a travel agent you may want to check with them. I have heard that some travel agents are receiving their client's room charges in their E-mail in error.

 

[Jadyreen1282]

Do the worry. Disney always gets you in the end.... Then you go back for more.

 

[Bree]

Did they charge the correct card? I wouldn't be surprised with their technology that somehow an old card you had on file at one point got used instead of the one you intended.

 

[mpetti]

They should have given it at check out. Call your credit card company and see what charges are on your card. I know no one likes to be surprised with charges. Especially you want to be sure they are charges you made. Good Luck.

 

[goofy friend]

My emailed copy of statement is always received prior to 6 AM, and the charges appear on my credit card the same day.

 

[rcraw45425]

No emailed charges from the Contemporary this time but we did have a hanging envelope on the door with itemized statement. First time in several stays that we haven't received an email though....

 

[MimiOfTwo]

They failed to charge me once. I contacted them and they emailed me the bill. Another time they had charged a card I'd used on a trip previously but not the card I had on MDE.

 

[Three cats]

They couldn't tell me exactly what went wrong but emailed me the charges and are mailing me a bill. I thought more about it and the only thing I can think of was that I was reissued a debit card by my bank a few weeks before the trip (which was the card I had on file with them.) The card has the same number as the old one but the 3 digit code on the back is different. I didn't give it any thought at the time but that is the only thing I can think that might have gone wrong.

 

[Sandi]

I had it come late one time. We were staying at BWI and I didn't receive the e-mail for about a week. I e-mailed guest services and they responded within a day with an apology and the list of charges. It was then charged against my credit card. Every other time, I've gotten the e-mail the day we check out. There was nothing funky about switching cards or numbers or anything like that (as perhaps might have happened with Three cats). Just an error.