Need your expert input asap please

[DisMama5]

We have a trip booked for 9/18, just around the corner. Due to unfortunate circumstances we will most likely not be able to go. It was just for a long weekend, 9/18-9/21. We did not opt to get the insurance which I am now kicking myself for. I called last week and was told if we couldn't go, we would lose $200 but be refunded the rest. (Our flights are separate, we didn't roll that into the universal package).

Do you think what I was told a week ago will be the same this week or does it change the closer we get, now being a week closer to leaving. I'm a bit anxious now and need to cancel ASAP but the offices are closed right now.

Has anyone done this? This close? Did you get your refund without the insurance and how long did it take for the funds to return?

Any helpful input is very appreciated.

 

[macraven]

looking at the site and the policies:



TRAVEL PROTECTION OPTIONS
Cancel For Any Reason allows you to cancel your vacation one time prior to the start of your vacation for any reason. If your package includes air we will provide a credit towards future travel with the same airline.

View all the benefits of our Cancel For Any Reason plan.

Yes, I want to protect my vacation by purchasing Cancel For Any Reason for $35 per person.

No, I don't want to purchase Cancel For Any Reason. I understand that I will be subject to any cancellation fees up to the full cost of my reservation should I cancel and that I will not have the option to add travel protection once my reservation is complete.


since you opted out, you will have the $200 penalty to pay.

if you do room only, no package, and cancel 5 business days out, you will get a total refund.

if you have to cancel your package, call in the morning.


ask the TM when you call if refunds are issued as they are requested or by a specific billing cycle.


i have had refunds in the past and i usually see the credit card refund on my account within the 14 days.
the website states 2-3 weeks for refund credits.

hope you don't have any other losses other than the $200.

this is what i found on cancellation policies on packages.
looks like only the $200 will be your loss.

maybe you could ask to reschedule the package and ask if they will waive the cancellation fee??







Refunds:
Please allow 2-3 weeks for processing refunds.



Cancellation Fee for Bookings:
DAYS PRIOR TO ARRIVAL - PENALTIES
46 days or more - Full refund*
45-0 days - $200 fee per reservation, plus fees imposed by hotel, airline and/or other components

 

[macraven]

https://www.universalorlando.com/minisite/terms-of-use.aspx?Intsrch=cancellations of packages


if you scroll all the way to the bottom of that link above, you will see the policies for cancelling packages.

 

[DisMama5]

Thank you!