Need to modify or cancel F&W event but Disney won't let me

[TCARON]

So I booked a F&W culinary event at the Festival Center for $15.00 each but 2 of our friends can't go.
I booked for 4 but want to modify to 2. Disney said that policy prohibits any modification or cancellation.

Is this true?

Thanks,

Tom C

 

[HopperFan]

Did you call?

I know some other events can only be modified via phone call.

 

[rsimon]

Yes, that is their policy. Sometimes you can get it changed but I wouldn't count on it. I have had even more pricey events I have had to find someone else to give them to because they wouldn't cancel/refund per their policy.

 

[TCARON]

Yes I did call. She seemed to not understand my request and then quoted the policy.

Hi rismon. I can live with the $26.00 loss. We had the DVC discount. Lesson learned, check with friends before booking!

Thanks,

Tom

 

[mars315]

Yes I did call. She seemed to not understand my request and then quoted the policy.

Hi rismon. I can live with the $26.00 loss. We had the DVC discount. Lesson learned, check with friends before booking!

Thanks,

Tom

Just curious when/what event? Maybe someone here would want to buy them from you?

 

[Pixie Dust ✨]

Unfortunately, it is true. All F&W events are non-refundable. At least it was a $13 event & not a $129 event.

 

[verleniahall]

are you in any of the monthly planning groups on facebook? maybe someone there would pay you for them?

 

[Mitzicat]

Just curious when/what event? Maybe someone here would want to buy them from you?

This is what I was going to suggest. See if there is a DISer that is going to be there at the same time and will "buy" your extra tickets. You never know you might make some life long friends.

 

[pattyw]

Call back and ask for a supervisor. The regular CM's you get cannot do this but a supervisor can. I have booked a culinary event in the past and cancelled.

 

[loves to dive]

I know when I booked mine I had to listen to the whole if you book this you can not cancel and we will refund spiel and then had to agree to it. I'll admit I didn't really listen the third time I called but I'm pretty sure they give the spiel and you have to say yes if you call. Not sure what happens if you book on line.

 

[TCARON]

Thanks for the responses. I may call and ask for a supervisor or just live with it. Short money but I learned a lesson.