Need some help with My Disney Experience

Capo

Mouseketeer
Joined
Jan 24, 2009
Messages
388
Hi All,

I could use some help with the mydisneyexperience site. I have an upcoming reservation where I currently have my hotel, dining, and FP+s already linked through. Since we are also traveling with a friend and his family, I went ahead and made generic "guests" under my account so I could include them in the dinner reservations.

Yesterday, my friend made his resort reservations and I'm trying to help him get things setup and get our FP+s scheduled together. I have a few problems/questions:

1) My friend has linked his Florida Resident Annual Passes to his account and has linked his onsite resort stay at the Pop as well. However, the system does not appear to be letting him customize his Magic Bands (we are about 60 days out). Is there a reason for this? Does it have something to do with his Annual passes?

2) When I tried to link my generic guests under my friends and family to his actual account, I had no problems when I invited him via his email address. However, when I invited his wife (under the same email) and he accepted it, her profile and avatar disappeared from my friends and family list. Is this intentional or an error because he is using the same email for 2 people?

3) We are arriving a few days before them, so while I have my FP+s selected, he has to wait another 2 days to get to his 60 day window. Since I already have mine selected, will the system automatically give him my fastpasses or do I have to go in and reselect all of my fastpasses for the days where they will be there? Also, see #2 above, if his wife's profile has dissapeared from my list will it still let me select a FP+ for her via her husband's account which IS still showing up?

Thanks for the help!

Capo
 
Your problem lies in the fact that the same email address was used for two different people. It now believes they are the same person. The only way to fix this is to contact the IT support number or wait until you are on property and visit guest relations to have it escalated and fixed. It is not something you can fix on your own unfortunately.
 
Thanks. Do you have the IT support number by chance?

Also, any input on question 1 by chance?
 


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