Need Phone number-Wilderness Lodge Operations

[granball]

does anyone have this? I usually contact operations 5 days in advance of our arrival and they will set aside a particular room for us because of disability issues. When you go through the Disney reservations for special needs, I've often had problems. This makes my trip go much easier. I have never called operations at Wilderness lodge, and the operators don't want to connect you there. Once I get an operations person, I've always found them to be really helpful. I would appreciate it if anyone knows a direct number. Thanks!

 

[CarolMN]

Ask on the disABILITIES Forum. If anyone knows, they will. Plus they may have some advice re the special needs department that may allow you to feel more confident in dealing with them.

 

[Cheshire Figment]

What you need to do is contact Special (Medical) Reservations at 407-939-7807. They are the only ones who can actually reserve an accessible room or guarantee special arrangements. Have your reservation confirmation number available. If you have gone through a TA, they "own" the reservation and the TA must call SR.

The reservation actually shows up in the hotel's computer five days out; if you call the hotel number (which is on the back side of the cornfirmation) during normal business hours and ask for the "rooms assigner or controller" that will put you in touch with the person who actually assigns the rooms. If you cannot get to the rooms assigner ask for the "Front Office Manager" who will be able to help you.

 

[granball]

Thank you!

 

[SueM in MN]

There have been CMs who posted that calling the resort number doesn't actually get you the resort - even though the CM answering the phone answers "WL" or whatever resort. You are actually talking to a call center.

So, make sure to connect with Special Reservations beforehand. That way, if you are not able to reach the room assigner, at least your special needs are listed in the computer.

 

[granball]

Thanks Sue!!! I appreciate the info.