need help with southwest

[pickles]

I booked my return flight from orlando to kansas city. original cost was $99, they now have it at $59 how do I get the discount? what are the exact steps? can I just call them and they can credit me or?

 

[byoung]

I booked my return flight from orlando to kansas city. original cost was $99, they now have it at $59 how do I get the discount? what are the exact steps? can I just call them and they can credit me or?

If your booking was a round trip you must cancel both flights going and returning. If going is now higher you could end up paying higher. I always book one way flights so if the lower price comes up I cancel one and book the lower price flight.

 

[ruadisneyfan2]

woo hoo, you're off to a really Happy New Year!

Have your conf # handy. go to their website and click on Travel Tools from the tabs at the top.
Then click on Change Air Reservation. It will ask for your conf. # and your name.
It will confirm which ressie you want to change then let you rebook a new flight. You can still keep the same exact flight you already had or you can choose a different one.
On the final page it will tell you how much your credit is for.

Personally, once I do have a credit, I go under travel tools, then click on View Ticketless Travel Funds, enter the conf # and it will tell you the amount of your credit and the exp. date. I print it out so I can save it separately from my travel papers for future use.
If you lose that conf. #, SW cannot track down that credit for you.
Once you do it a few times, it gets easy. Good luck and Happy New Year!!

 

[ruadisneyfan2]

If your booking was a round trip you must cancel both flights going and returning. If going is now higher you could end up paying higher. I always book one way flights so if the lower price comes up I cancel one and book the lower price flight.

Yes, it is much easier to change flights if you book as 2 one ways.

 

[pickles]

woo hoo, you're off to a really Happy New Year!

Have your conf # handy. go to their website and click on Travel Tools from the tabs at the top.
Then click on Change Air Reservation. It will ask for your conf. # and your name.
It will confirm which ressie you want to change then let you rebook a new flight. You can still keep the same exact flight you already had or you can choose a different one.
On the final page it will tell you how much your credit is for.

Personally, once I do have a credit, I go under travel tools, then click on View Ticketless Travel Funds, enter the conf # and it will tell you the amount of your credit and the exp. date. I print it out so I can save it separately from my travel papers for future use.
If you lose that conf. #, SW cannot track down that credit for you.
Once you do it a few times, it gets easy. Good luck and Happy New Year!!

How cool it worked!!! Now I guess, I have $80 credit towards a future flight? Need to use within a year? No way to get cash back I assume(I just did reg airfare not refundable)

 

[helenk]

You must use that credit within in 1 year of your original booking date. So say you booked your trip on September 1st, then you must travel on or before September 1st of the following year.

 

[vossjemi]

Awesome! When are you traveling? I'm leaving mci to lax in august and would love a $59 fare. Kind of doubt it, but its good to see some of those fares still exist.