Need help with my registration

[Suzy Mouse]

When I went to login to my registration it states..."Attention! You are not authorized to view this registration."

WHY??? My sister registered the both of us. When she checked in it was her information. Now I can't find my paperwork and I deleted it from my email.

UGGGGHHHH

 

[VernRDH]

I have the same problem!! I don't know what the deal is, but if you go to the help/contact us area, and tell them the issue, they will email you the confirmations. That is what I did. I now have like 3 copies of each of our registrations, plus the race retreat.

I still can't figure out how to submit proof of time though.................

 

[liznboys]

When I went to login to my registration it states..."Attention! You are not authorized to view this registration."

WHY??? My sister registered the both of us. When she checked in it was her information. Now I can't find my paperwork and I deleted it from my email.

UGGGGHHHH

Same thing happened to me. I emailed them though and they sent me my reg. no problem. They told me that since I did not register online (I mailed it in to get the DVC discount) that I would not be able to view it in my account.

I have the same problem!! I don't know what the deal is, but if you go to the help/contact us area, and tell them the issue, they will email you the confirmations. That is what I did. I now have like 3 copies of each of our registrations, plus the race retreat.

I still can't figure out how to submit proof of time though.................

Did you get the October Marathon Weekend newsletter emailed to you this week? It has this in there:

PROOF OF TIME
If you believe you will finish the Half Marathon in less than 2:45 hours or the Marathon in less than 5:00 hours, proof of time is required.

Acceptable forms of proof of time are either a photocopy of a finisher's certificate or a print out of race results. This should include name of race, year, distance and time finished. Half Marathon proof of time must be from a race 10K or longer. Marathon proof of time must be from a race 15K or longer. All forms of proof of time must be from a race after July 1, 2007. If you do not provide proof of time you will be placed in the last start corral.

If you did not provide proof of time, you will need to bring that proof of your estimated finish time to the Runner Relations booth at the Expo. If you listed a race result as proof of time when registering online, then you do not have to do anything further.

 

[Suzy Mouse]

Thanks I'll try that!

For the proof of time I have a cut and paste of my Philly ING time. Funny thing is my goal is 5 hours but I want to stop to take pictures with the characters. Think that'll add a few minutes???

 

[liznboys]

Here's the email address if you need it: support@active.com

I just posted it on Hockeychic's thread so I thought I'd post it here too. lol
It'll send you an automated reply at first, but then they'll get back to you.