Need Help Please!

[kcwiak]

I don't know if this the right place to post but I do know there are lots of people on this board so I am trying here.

My step father is very ill and we have a reservation for 12/26. We do not have insurance and are paid in full. I called to ask if we could get the insurance and told no. I then asked if we had a death in the family could we cancel? She said yes but there may be a $200 charge. I asked what proof I need for this and she said none. She said they may even waive the fee. I told her we had another trip in Sept and, if we cancelled could we roll that money into Sept trip and she said yes.

I know CMs are notorious for getting info wrong so does anyone know if this is accurate?

Thank you so much!

 

[kat3668]

Wdw is very good with Accomondating people who have problems arise. If you need to cancel they will let you rework your reservation to a later date.
Good Luck

 

[Hisgirl]

Be at peace. Don't worry about your trip. Focus on your family. Disney has an excellent reputation for helping guests re-route their trips. Now the air lines....that's another enchilada. I'm sorry for the illness in the family. I hope this can be a sweet time of family gathering as you spent time with him.

 

[beer dave]

I had a similar family experience and yes they will work with you with no documentation.

 

[thegib95]

I will Second all of these opinions, take care of your family, focus on that, Disney will work with you, so do not worry about that.

 

[wiigirl]

Be at peace. Don't worry about your trip. Focus on your family. Disney has an excellent reputation for helping guests re-route their trips. Now the air lines....that's another enchilada. I'm sorry for the illness in the family. I hope this can be a sweet time of family gathering as you spent time with him.

 

[kcwiak]

Thank you all VERY much. I feel much better and can stop worrying! All of you have a wonderful Thanksgiving and hole your family close.