Need Help From My Friends

[Feralpeg]

I am trying to help my sister out of a jam.

Let me start by saying that my sister is not at all Internet savvy. In fact, letting her on the Internet is like handing a loaded gun to a child. She is scary!

She is a CM at WDW. A couple of weeks ago, she was involved in a flash mob at Disney's Wide World of Sports. She found out today that a video of the flash mob was up on YouTube. Of course, she did not call me to ask how to watch it.

Instead of going to YouTube, she went to utube.com. The first thing it asked for was her cell phone number. Most people would have seen this as a red flag and not entered their number. But, she did. When she got to the next screen, there was something about a $9.99 a month charge. It scared her, so she bailed out of the site. Unfortunately, she is now received text messages to her cell phone from this company. She has a prepaid account with Verizon and is afraid that they are going to use up all her minutes as well as charging her the $9.99 a month.

I did try to go to the site to see if I could find a way to contact them to cancel the service. I can't get there without entering my number and I won't do that. There is nothing in the text messages that give a way to respond to them.

Any suggestions for getting her out of this mess? I did a quick look on google, but couldn't find anything. I told her to contact Verizon and see what they can do. Any help would be appreciated. Thanks!

 

[MnMomtoboys]

Verizon has been very good about taking off charges that our kids have done. Not sure how they would be with an adult. The best thing I could say is that she needs to call them or go into the store. They might even be able to cancel and or block the number for her.

 

[DaisyLynn]

Have her text reply "STOP" next time she receives a text. I have run into an issue similar to this in the past and this took care of it.

Hope that works!

 

[LuvOrlando]

This has happened to me without my permission. Tell her to call her cell company and explain what was going on and that they are charging her without permission. In my experience they not only cancel/refund the charges but can ban any and all charge services from a particular phone so it can never happen again. I've done this with my phone and my kids before, I don't know the technical terms for it but I tell them I don't want anything and won't change my mind & they take care of it for me. Hope it helps.

 

[Feralpeg]

Thank you all! I will let her know.

 

[qtwns]

I hope your sister gets all this straightened out. And...how cool is that to be part of a flash mob!!!

 

[wdwmom0f3]

Good advice here so far.

I just wanted to add that I called tmobile and they added something to my account to block any company from being able to do this. I had it added on all of my five lines, mainly because of the kids clicking around on things. I didn't want any surprises on my phone bill. I am not sure if they could do this on a prepaid phone, but she may want to check on it.

 

[surfergirl602]

have her call her company, tell them what has happened, they will remove the charges. Have her have them block all third party calls, texts, and charges.