Need E-Mail for Disney Customer Service

[Mom2SamandJames]

Hi. We went to Disney between Thanksgiving and Christmas. Mousekeeping knocked my ipad on to the floor and messed up the screen. When I took the ipad to the desk, the lady there told me there was nothing she could do that I just needed to file a complaint wit Disney when I got home. I don't expect any compensation or such, but I would like Disney to be aware that guests' items are being broken. (Our large group had several items get broken in the rooms.)

Does anyone have the e-mail or phone number for Disney customer service? Thanks!

 

[FlightlessDuck]

I don't know it by heart, but know it exists. This was the second link from the google search "Disney guest Service email":

http://micechat.com/14670-how-to-make-a-complaint-at-disney-world/

Or, short answer: WDW.Guest.Communications@disneyworld.com

 

[Mom2SamandJames]

Thank you.

 

[wilkeliza]

Best of luck. This becomes one of those he said she said type things. No way to know it was housekeeping who broke it and not one of the hotel room members who doesn't want to fess up. I think they actually have a clause that they aren't liable for damaged goods.

 

[Mom2SamandJames]

Thank you. The only people staying in our room were my husband and myself. To make matters worse, the room my mom and children occupied was on the opposite side of the building on a different floor. Their room was not cleaned a single time during our 6 night stay, nor were they given a single towel.

 

[maxiesmom]

The time to complain is when you are there. Now, there is no way for you to prove your I-pad was even broken during your trip. And there was no reason for your mom and kids to stay for 6 nights in a room that wasn't cleaned, or a room without towels. Now, there is no way to fix things so that you can enjoy the rest of your trip.

I guess in one way you were lucky, your I-Pad wasn't stolen. Next time, please don't leave anything valuable out in your room. It is rare, but items do go missing.

 

[Mom2SamandJames]

I did complain while we were there every single day. Every day I was promised it would be taken care of. It wasn't. I took the broken iPad to the desk as soon as I found it. I also mentioned it again when we checked out. There was no concern or care from the desk staff or management at all.

 

[lanejudy]

OP, I'm very sorry that happened. However, I don't expect WDW will do anything about the iPad. They don't (and really can't) take responsibility for "valuables" left in the rooms unless there's indisputable proof who did the damage and when. In hindsight, the iPad should have been put away -- in the safe, in a drawer, locked in a suitcase.

As to the towels/housekeeping concern -- that's a major miss on WDW and worthy of complaint, though not likely any recourse at this point. After informing them once and no response, I would have stood at the front desk until I had clean towels in-hand. Be sure to go to the front desk personally with such issues, don't use the "front desk" button on the phone as that goes to a call center and may or may not get the message.

It sounds like you were also disappointed with the location of the 2 rooms not near each other. There's no guarantee that booking 2 rooms will be connecting, adjoining (near) or even same floor or same building. If it's important for your family to be close, you should book accommodations that will guarantee it, like a suite.

Again, very sorry your visit wasn't as great as should be expected. You can certainly inform WDW of the situation, but I wouldn't expect anything further to come of it.

 

[Mom2SamandJames]

Yes, I know that rooms are not guaranteed to be close, but we had no choice in hotel choice. Our son was performing at Disney, and that is the hotel we all had to stay at. I called ahead of time to let Disney know my son is autistic and that we would really appreciate having adjoining or at least close rooms. I was assured that would happen. Honestly, we loved our time in the parks, but the experience at the All Stars made the trip nowhere near enjoyable. After the first time being turned away from the desk with no help, I did ask for a manager who kept me waiting for almost an hour and then had someone else apologize to me saying they were too busy.

 

[maxiesmom]

Yes, I know that rooms are not guaranteed to be close, but we had no choice in hotel choice. Our son was performing at Disney, and that is the hotel we all had to stay at. I called ahead of time to let Disney know my son is autistic and that we would really appreciate having adjoining or at least close rooms. I was assured that would happen. Honestly, we loved our time in the parks, but the experience at the All Stars made the trip nowhere near enjoyable. After the first time being turned away from the desk with no help, I did ask for a manager who kept me waiting for almost an hour and then had someone else apologize to me saying they were too busy.

Unfortunately the people you talked to about your rooms have no way to guarantee them being connecting (which means having the inside door between them) or adjoining (near each other). Rooms are not blocked out by Disney as we book them, they are assigned a few days out. And that is true of every Disney resort, not just the All Stars. It makes me a little crazy that they promise guests all sorts of things over the phone when they have no control over what happens.