Need Contact Info For DVC & Poly Leadership

[coreynyc]

Our welcome home stay at Poly Island Tower during the July 4 week was extremely disappointing due to terrible management of the parking lot at the tower and the entire property being overrun by non-resort guests. I reached out to my guide who forwarded a detailed email I wrote to his boss. I have yet to get a reply and my wife and I are livid. Due to a number of reasons, we did not reach out to our guide until mid July. But this is still unacceptably too long.

Wondering if someone here has contact info for a higher up with DVC? That can be someone in member services, sales or overall DVC leadership. But we are done being patient.

Hopefully this is the correct forum but will crosspost to the Poly forum as well.

 

[Disney Spaz]

I do not have the contact information but if you wouldn't mind sharing, as a PVB owner, I would appreciate hearing what your issues were. We stayed for 1 night in June but have a full trip in a 1bdrm at Thanksgiving and want to set my expectations appropriately.

 

[coreynyc]

I do not have the contact information but if you wouldn't mind sharing, as a PVB owner, I would appreciate hearing what your issues were. We stayed for 1 night in June but have a full trip in a 1bdrm at Thanksgiving and want to set my expectations appropriately.

The parking lot at the tower seems to be too small. But on the night of July 3 (when there was the first night of July 4 fireworks), the gate was broken and they had security guard stationed there. I told the guard I was a guest and he let me right in. No scanning of Magicband or room key, no referencing to a list of registered guests. They let me right in based on my word.

It was pouring rain and the lot had no spots. I waited just about an hour. Security guard told me I had to park at TTC, the regular Poly lot was full too. Completely unacceptable to have no parking available for resort guests, obviously the regular Poly side let people park there who also had no business being there. Resort guests pay far too much for a 20 minute parking expedition at the TTC

Also, the resort was supposed to restrict non-guests from the beach areas for fireworks viewing but that clearly didn't happen as guests were given bracelets to wear and most people did not have them on.

None of these issues should apply to your Thanksgiving trip

 

[Disney Spaz]

The parking lot at the tower seems to be too small. But on the night of July 3 (when there was the first night of July 4 fireworks), the gate was broken and they had security guard stationed there. I told the guard I was a guest and he let me right in. No scanning of Magicband or room key, no referencing to a list of registered guests. They let me right in based on my word.

It was pouring rain and the lot had no spots. I waited just about an hour. Security guard told me I had to park at TTC, the regular Poly lot was full too. Completely unacceptable to have no parking available for resort guests, obviously the regular Poly side let people park there who also had no business being there.

Also, the resort was supposed to restrict non-guests from the beach areas for fireworks viewing but that clearly didn't happen as guests were given bracelets to wear and most people did not have them on.

None of these issues should apply to your Thanksgiving trip

Thank you for sharing. I would have been livid! The lot is very small and nobody but Tower guests should have access. What was the point of wristbands if they were going to allow so many people in. Thats just crazy. I am so sorry and more sorry you have yet to get a reply.

 

[sndral]

Try emailing your concerns to member satisfaction @ dvcmembersatisfactionteam@disneyvacationclub.com
I was next door at the VGF over New Years Eve & thought at the time that they really need to make the in demand resorts guest only for the relevant hours on the couple of nights a year that they have special fireworks shows.
As for the Poly parking situation - that’s been going on forever w/ the main resort, so no surprise that management hasn’t solved it yet. IMO, they should direct folks w/ dinner ADRs & other visitors to park at the TTC & limit the parking to resort guests.

 

[Mouseforward]

I had similar feelings about my xmas trip 2 years ago, In fact I just sold my only poly contract with the crowds that was the primary reason. But I love the longhouses and will stay there again in slower times of the year. I just ran into having to leave the resort to get food since I could not get in the TS or get food in a reasonable amount of time at Captian cooks. At the time the walkway to GF was closed so I really missed BW or RIV where you have more options. Even the monorail was usually a long line.

I think DVC will crack down with PIT in active sales, at least in PIT the tower is restricted to guests. I wish RIV would add the room key function in the elevators.

 

[sndral]

…
I think DVC will crack down with PIT in active sales, at least in PIT the tower is restricted to guests. I wish RIV would add the room key function in the elevators.

W/ Toppolinos on the 10th floor they can’t really make the elevators nearest the lobby exclusive to those staying at the Riviera.