Need address or email to write a letter of complaint

[Sammie]

I don't understand the big deal about newspapers. At 99% of hotels, it's just a USA Today. And as pointed out, most of the time the front desk has extras so they can easily replace a "purloined paper."

My point exactly. My comment that others pick them was questioned. I felt the right to comment. As to what happens at other hotels, to me that has nothing to do with this situation.

 

[auntpolly]

My point exactly. My comment that others pick them was questioned. I felt the right to comment. As to what happens at other hotels, to me that has nothing to do with this situation.

Of course it does, if the GF wants to say it's a good hotel. Maybe it isn't even trying to say it can be compared to other good hotels - maybe nobod expects it to be. Is that the case?

 

[Laugh O. Grams]

I don't understand the big deal about newspapers. At 99% of hotels, it's just a USA Today. And as pointed out, most of the time the front desk has extras so they can easily replace a "purloined paper."

It's all a matter of what's important to the individual. I like a paper on my doorstep every morning so when I wake up at 6 am, I don't have to turn on the lights, change into clothes, walk down to the front desk, come back in the room, waking my family. I prefer to leave the lights off, snatch the paper in my PJs, and take it out to the balcony to read. It is a big deal to me, even if it isn't the NY Times. I'm sure there are many things that I don't mind that would drive some DISers up the wall!

 

[Sammie]

Of course it does, if the GF wants to say it's a good hotel. Maybe it isn't even trying to say it can be compared to other good hotels - maybe nobod expects it to be. Is that the case?

This is turning into nitpicking and with this comment I will bow out. I have never had a bad experience at the Grand Floridian. I have had problems but they were dealt with at the time of the problem therefore I did not have a bad experience. I have had problems at other resorts too at Disney and elsewhere.

It is obvious some have had problems at the Grand Floridian, and in my opinion they should be addressed while there. I also personally feel when you complain either here or there at the time, about things, that to many are considered not to be true problems then your validity of the real problems diminishes.

If my room was not clean at any resort I would contact the housekeeping super and it would be cleaned. If my paper was missing I would ask for
another and have them bring it to me, problem solved.

Since papers are left out in the hall available for anyone to remove, I don't find missing ones indictive of a bad resort.

Have a great day.

 

[auntpolly]

Sammie, LOL, I swear grandmas don't defend their grandkids as fiercely as you want to denfend the GF! I'm really glad you had a good stay, and I know plenty of people do. I have a good stay at WDW resorts even when the service isn't what it should be. Because I love Disney so much. But not all of us are WDW fanatics, and all this little stuff added up could really annoy a non- Disney fanatic.

I would, and have found this stuff unacceptable at non- Disney hotels, but it would take a lot to keep me away from WDW hotels. I just love being there and I overlook stuff.

 

[Tigger_Magic]

It's all a matter of what's important to the individual. I like a paper on my doorstep every morning so when I wake up at 6 am, I don't have to turn on the lights, change into clothes, walk down to the front desk, come back in the room, waking my family. I prefer to leave the lights off, snatch the paper in my PJs, and take it out to the balcony to read. It is a big deal to me, even if it isn't the NY Times. I'm sure there are many things that I don't mind that would drive some DISers up the wall!

Maybe true, but in the big scheme of things, a purloined paper is not one of the issues that would drive me to speak to the resort GM. I love reading the paper in the morning, too, but if mine "walked off", it's not that big a deal for me. I kinda enjoy being out of the loop on the news while on vacation.

 

[minniesota]

Actually we stayed at two different buildings. We were in Big Pine Key (not by choice - only lagoon/castle view available) from July 1-7. We were able to move to Sago Cay lagoon/castle view July 8-16. We originally thought that maybe it was the building (Big Pine Key) because we had always had such excellent service in Sago Cay. Unfortunately that wasn't the case and the problems continued even after the move.

Darn! I was hoping you were going to tell me you weren't in Sago at all this time. Did you have a good view? What floor were you on? I have requested Sago LV for Oct. so hope we get it. I'm glad you didn't let the bad service ruin your trip - and it might be fun to try some new resorts in the future. We have stayed at the YC, BC, BCV, BWI, WL and Poly. Of those, we really liked YC and BCV. Our last 4 trips, we've been at GF. Hope the magic continues...

 

[auntpolly]

Maybe true, but in the big scheme of things, a purloined paper is not one of the issues that would drive me to speak to the resort GM. I love reading the paper in the morning, too, but if mine "walked off", it's not that big a deal for me. I kinda enjoy being out of the loop on the news while on vacation.

No, and if that was the only complaint, not many of us would. You guys are the one who are focusing on the paper problem. It's not the only problem. As someone else has already said, a lot of little problems add up and can be very annoying.

 

[TammiMcMan]

I know looking at my past trips, this may be construed as defending the GF, but it really isn't. I noticed that some had mentioned newspaper delivery and receiving spotty turn down service at the Poly. After reading the room amenities offered, if you got turn down service without asking for it, that was a little bit of magic. Automatic turn down is only available if you stay on the concierge level. I thought the same was true for the newspaper delivery, meaning that the service was available on the weekdays, but you needed to have it noted on your room reservation to ensure the proper delivery. These boards are great in one regard, but sometimes can be a double edged sword. We see so many postings about what others have received that it goes from magic to expected.

I certainly cannot argue with poor housekeeping and that should be addressed. Seeing it from both sides, I'm wondering how much their hands are tied in regards to a labor shortage. Is a bad housekeeper better than no housekeeper at all? If they do away with the poor performers will there be letters because rooms aren't cleaned until 3pm? I don't know the housekeeping industry, but after numerous complaints is it feasible to assign one veteran housekeeper to each floor or building to follow behind and do spot checks?

 

[TNMom]

I hope corporate WDW shows all of its loyal patrons the same unwavering loyalty in everyway possible including perks such as discounts or concierge service to frequent patrons-sort of like a
"frequent flyers" program. Maybe they're already doing this and I just don't know about it, though.

 

[auntpolly]

I know looking at my past trips, this may be construed as defending the GF, but it really isn't. I noticed that some had mentioned newspaper delivery and receiving spotty turn down service at the Poly. After reading the room amenities offered, if you got turn down service without asking for it, that was a little bit of magic. Automatic turn down is only available if you stay on the concierge level.

I'm the one who said it and I was in concierge, and that's why it was a problem. I should have been getting it every night. But it really wasn't a giant problem, and I never even complained, because we were having such a good time.I'm a WDW and Disney nerd!

But the point to these discussions is, at what point does "Disney Magic" stop making up for bad service?

 

[DisneyMomx7]

Let me clear some things up - we are not complaining to the GM about the newspaper. I just cited it as an example of how things that used to be standard aren't attended to anymore.

I can't believe that anyone would think that poor mousekeeping is acceptable. Why even the Nick Hotel had good housekeeping and I certainly wouldn't put that hotel in the category of the Grand FLoridian. I was always a GF fan. I am just telling you that this experience was not what we had hoped for. Since I spent a lot of post telling how great I thought the GF was I did feel I should point out that things were not quite the same this visit.

We did have a wonderful room from our room in Sago Cay. It was room 5342 and you could lie in bed and see the castle and the EWP.

I am not saying that the GF isn't a beautiful hotel - it definitely is. I just think if you are paying $400 a night at a minimum the floor should be vaccumed! I'm not insisting the sheets be changed every day or that we should get special services - I think the room should be as clean as my home!

For anyone who is taking this as a personal attack on their stays at GF - get over it. I'm not saying that most people don't have a wonderful stay there - we certainly did on our other trips. Why get so defensive when someone points out problems?

 

[TammiMcMan]

But the point to these discussions is, at what point does "Disney Magic" stop making up for bad service?

I think you alleged to it in your response. Individual tolerance level. As you said, not receiving nightly turndown in your concierge room was not a giant problem and you didn't feel the need to complain. For someone else, that might have had an effect on their whole vacation. I'm the same way, I'm a Disney nerd and they'd probably have to go pretty far in order for me to lose my sense of Magic. That's why I think some of these threads start getting a little out of hand. Many who are accused of being defenders probably just have a higher tolerance than the ones who felt like it was a problem. Unfortunately, based on some of the responses here, housekeeping seems to have it's share of problems at all the resorts. I don't see too many defending their cleaning techniques. I think in that area, most of us agree to what constitutes a clean room.

 

[dennisnlisab96]

I posted a couple of weeks ago about our stay ay CBR...my son choked on a wall anchor maintenance left it the room. It was under the bed. I was told by Angela in Risk Management at WDW she was not sure how far the vacuum could reach under the bed!!!!!!

Does anyone know the phone # for Guest Relations...I need to speak to them! Angela in Risk Management was going to fax me a release on 7/8...it has never come and I can't find her phone#.

 

[auntpolly]

I think you alleged to it in your response. Individual tolerance level. As you said, not receiving nightly turndown in your concierge room was not a giant problem and you didn't feel the need to complain. For someone else, that might have had an effect on their whole vacation.

But the tolerance level you speak of is generous on our part. In effect, we did not get something we paid for, and that's not right. I really don't like to make a big deal about this, because we had such a great time on our last trip, but if I really sit down and think about it, there were quite a few "little"things that in themselves seem petty but together seem like me getting ripped off.

1) didn't get paper every day
2) hardly ever got turn down serivce
3) Came back to a pretty messy room twice
4) concierge lounge closed early at least twice
5) one of the locks on the outside doors didn't work (I did mention this) and so anyone could enter the buiding in the middle of the night.

These are things I paid for and didn't always get: paper, turn down service, lounge open the hours they said it would be, a clean room, and security. Just because I'm having too much fun to let it get to me doesn't make it right, and people who complain have my complete symapthy.

 

[Tigger_Magic]

But the point to these discussions is, at what point does "Disney Magic" stop making up for bad service?

As TammiMcMan indicated, the answer to this is going to vary by individual. I have a high tolerance level or maybe I'm just too jaded... most of what has been mentioned on this thread probably wouldn't bother me. I've found "things" on the floor -- I just toss them in the garbage can. If the table needs wiping off, I can do that. It probably wouldn't faze me if the beds weren't made to perfection -- I'm just going to climb in and mess them up anyway. (A little OT -- but to me this would be the worst part of being a housekeeper -- making up the beds over and over and coming in day after day to see them a mess again.)

There've been a few instances where I said something to a CM. The only instance that really bothered me was when a Disney tour I had scheduled was canceled with no notification to me. Disney made it up with some incredible magic, but at the time I was rather "bummed out."

Otherwise, 99 44/100ths% of the time it's like water off a duck's back.

 

[freakylick]

It seems as if the "purloined paper" epidemic has reached the state of Florida in a rigorous fashion. This can only mean one thing: The "Evil Newspaper Fairy" has invaded Reedy Creek. If you see this evil fairy, be sure to avert your eyes as direct eye contact may result in legions and boils.

On a serious note...Can't the papers be slid under the door?? If there is not enough room to do that, maybe the doors can be modified during resort rehabs.