Tiffany
DIS Veteran
- Joined
- Aug 17, 1999
- Messages
- 4,830
Hi All,
I open my mail yesterday and what do I find? A bill from National claiming that the entrie right side of the car I rented last month needed to be replaced along with the rear fender. I was irate. I spoken to five different people who work for National in one way shape or form and they all seemed shocked that I had my receipt. I said so you think the attendent that checked my car in with the handheld computer would have cleared me and given me a receipt if the entire right side of the car was smashed in? Of course not so now I have to write a letter stateing that I returned the car to National in the same condition that I rented it in and enclose the copy of the receipt telling them that I consider this matter closed and expect National to correct their records. I spoke to my insurance agent and he stated that this is common and that an employee probaly banged up the car taking it from the drop off point onto another area and then tried to pin in on the last person that rented the car. It just ticks me off that it is on me to prove that I returned the car in the same condition rented. What if I did not have my receipt?
Thanks for letting me vent and save those receipts. My husband and I are considering taking pictures of our rental car when we pick it up and when we drop it off from now on. I should bill them for my time.
Anyone else ever encounter this type of thing when renting a car?
I open my mail yesterday and what do I find? A bill from National claiming that the entrie right side of the car I rented last month needed to be replaced along with the rear fender. I was irate. I spoken to five different people who work for National in one way shape or form and they all seemed shocked that I had my receipt. I said so you think the attendent that checked my car in with the handheld computer would have cleared me and given me a receipt if the entire right side of the car was smashed in? Of course not so now I have to write a letter stateing that I returned the car to National in the same condition that I rented it in and enclose the copy of the receipt telling them that I consider this matter closed and expect National to correct their records. I spoke to my insurance agent and he stated that this is common and that an employee probaly banged up the car taking it from the drop off point onto another area and then tried to pin in on the last person that rented the car. It just ticks me off that it is on me to prove that I returned the car in the same condition rented. What if I did not have my receipt?
Thanks for letting me vent and save those receipts. My husband and I are considering taking pictures of our rental car when we pick it up and when we drop it off from now on. I should bill them for my time.
Anyone else ever encounter this type of thing when renting a car?