National beware! EA on 7/14

[Riverview]

We arrived around noon. There were about 10 to 15 cars to choose from 3 or 4 Regals 3 or 4 Malibus 2 Luminas 1 PT Cruiser (which was locked) 1 Grand Am no SUVs or convertibles. We took the Grand Am but it made a strange noise as soon as we left the lot. We went back and traded it in for 1 of the Regals. There went 30 minutes (and my hat which I left in the back seat). 3 days later we are eating and our waitress asks if we have a silver Regal, then she tells us we have a flat. National tells me I have to call Buick to get it repaired. Buick sent AAA out and they just put the donut on it (there goes another hour). National said I could take it to a repair shop and they would reimburse me up to $20 if I had a receipt or I could return to the airport for another car or just drive on the donut but I should not drive over 55 ( I can't drive 55 ). They implied that I had caused the flat. The repair guy said he could not find anything in the tire. All in all I think I will take my business elsewhere. By the way the car was not clean, the change oil light came on every time I started it and also the washer fluid low light came on also.
Riverview

 

[CarolA]

Sorry about your problems.

However, the tire incident is pretty much the same everywhere. My personal fav is that they ask me if I want to change the tire! NO!!! I have had this happen several times and they always just put the temporary on and you have to deal with it! Since I have had it happen on 3 different rental car companies (National, Hertz and Enterprise) I think this is just the industry practice! (and I don't like it either!)

 

[Beverly Lynn]

I had that happen once and they sent someone to fix it. apparently I had run over a nail or something. or it could have been in the tire all along. who knows. heck I don't change my own tires why would I change theirs?

 

[hercamore]

While staying at OKW last year, my father in law had a problem with a little compact car rental from Dollar. He called them and theysent a tow truck and someone driving an upgraded car immediately. He was happpy.

 

[Niagara2]

At DL in CA we used National and our car had no brake lights!!! We called and they immediatelhy sent a new car over. They asked if we had a ticket...no ticket and I was just glad we did not have an accident. Try the freeway with no break lights. I was more scared of road rage!