Mypoints & B&N - Never credited

[Baileymouse]

It never fails - Mypoints never seems to credit the B&N orders. The funny thing is I do so much ordering from them each year, it's crazy.

I ordered a set of DVDs for a friend in Japan early last month. I recently sent the confirmation letter to Mypoints, telling them I didn't get the points. Their answer? You have to submit the order confirmation email.

My response - what did you think was attached? Do they even read the mail that they get? I have two other B&N orders to have credited so I am going to do this one at a time.

Good luck with everyone else's points.

 

[mforbach]

I had the same problem. After sending the confirmation email 3 times and receiving the same response I called them. Paul was very friendly and send he would credit the points although they could not read the confirmation email I sent 3 times. Maybe try calling instead of email. 1-888-262-4528 for membercare.

 

[Baileymouse]

I'm going to have to try that. After cutting and pasting the email so that they could see it, they said I sent a blank email.
I'm not happy.
I guess I'll call them. Thanks!

 

[Eilonwy]

Why can't MyPoints have a form online like eBates does? I once had to ask about an eBates amount that wasn't added to my account. They have a nice little form that you fill in the name of the store and the order number (or some such information) and then there's a box to paste in the confirmation email info. I think the boxes for the info come up after you choose "Where's my discount?" from a drop-down menu. No problems and I got my discount credited right away.

Well, maybe MyPoints has something like this, but I haven't had to claim any points yet. I will have to try and claim the points from WalMart in a few weeks, so I guess I'll find out then.

 

[mazzarafe]

Have you actually checked your account statement. I hadn't realized mine WAS credited until I had looked to see what had posted for the week and it was posted already. I believe it was the next day.

Hopefully you have already been credited. I know I'll be playing with them soon for my JC Penney order, that I've never had luck with getting posting automatically without several emails.

 

[Baileymouse]

Nope, wasn't credited but after they got back to me a second time to tell me the email was blank, I did get another reply telling me I would be credited.

Here's the best part - I have another B&N order, the big email one, which also wasn't credited.

I did receive points right away for the Disney Store, JC Penney, Best Buy, Buy.com, Fox Store, and WalMart. It's B&N that I always have trouble with.

Merry Christmas! Everything is wrapped and ready.