My review of GCH concierge level - just back

[bwmjam]

The level of service for concierge is impecable. We were greeted at the door and taken right to our room, bypassing lines at registration. They handled all our dining reservations and other requests. Very impressed with the staff here.

Here is the big disappointment. The food offerings were basic. Breakfast is pastries, bagels, cereal, oatmeal, juice and coffee. The exact same stuff we could get at any continental breakfast at any hotel.

They keep the liquor under lock and key! They do have beer and wine available in the evenings but you have to ask a cast member for it. First night, we ordered wine and got a glass with about 2 ounces. It made us feel uncomfortable to go back and ask for more. (We really wanted to pour a glass of wine, soak in the tub and sip it. We're obviously not goint to get out of the tub, down to the lounge, find a cast member and ask for more.) Then, later that night we asked for Bailey's and we got a glass filled with ice and maybe an ounce of Baileys. Now, we are not major boozehounds but for what we paid, we should have access to the alcohol. Disneyworld has Disneyland beat on this one. The Grand Floridian just puts it out for you to pour at will.

Long story short - if you're looking for superior service than book concierge. If you want the food and alcohol options - it's definetly not worth it.

 

[LuvLuvLuv]

The level of service for concierge is impecable. We were greeted at the door and taken right to our room, bypassing lines at registration. They handled all our dining reservations and other requests. Very impressed with the staff here.

Here is the big disappointment. The food offerings were basic. Breakfast is pastries, bagels, cereal, oatmeal, juice and coffee. The exact same stuff we could get at any continental breakfast at any hotel.

They keep the liquor under lock and key! They do have beer and wine available in the evenings but you have to ask a cast member for it. First night, we ordered wine and got a glass with about 2 ounces. It made us feel uncomfortable to go back and ask for more. (We really wanted to pour a glass of wine, soak in the tub and sip it. We're obviously not goint to get out of the tub, down to the lounge, find a cast member and ask for more.) Then, later that night we asked for Bailey's and we got a glass filled with ice and maybe an ounce of Baileys. Now, we are not major boozehounds but for what we paid, we should have access to the alcohol. Disneyworld has Disneyland beat on this one. The Grand Floridian just puts it out for you to pour at will.

Long story short - if you're looking for superior service than book concierge. If you want the food and alcohol options - it's definetly not worth it.

Thanks for the review.... I'll report on Paradise Pier's Club Level next week. We too, are accustomed to WDW's Club Level. I already wish an IPO contacts you like they do there I missed that. I called and asked for one to speak with and no one knew what I was talking about So that's a big difference for me!

 

[myxdvz]

We were Paradise Pier Concierge last week but was only there for 1 day. So, other than the food in the lounge, I don't know what else is there.

The breakfast is the same: cereal (fruit loops, corn flakes/special k, gold fish), bread/bagel, fruits. They had coffee, hot chocolate. I didn't know there was a fridge under the cabinets until I saw one guest open it. The apple juice was there!

There was a CM on a desk at the corner, but is just quiet. I was surprised he didn't tell us about the fridge when I thought it was obvious I was looking for soda and/or apple juice for the kids.

We don't drink alcohol so I can't comment on that.

 

[mama2dutchies]

we did pph and it was okay.. we most got the soda's and bottles of water to bring into the park.. I got a decent glass of wine though..