There has been issue. https://www.disboards.com/threads/cant-order-magic-bands.3657359/page-5
folks...it is one big database. you are just a client seeking information from that database. You are never EVER in danger of your FP+ or ADR, or Room Reservations being deleted or canceled because they don't show up in the MDE app.
The number of magic bands you have associated to your account should have zero impact on app performance. Also, multiple trips / room reservations should have little impact.
The type of slow response time, and or missing information is a condition of your current and active internet connection.
Just refresh your phone / app. Make sure you have a good connection. A good connection is so much more than having "4 bars". You can have "4 bars" and still have a crappy connection.
app or website....same thing....you are asking a DB to return specific records. No matter how bad the connection is....the records in the DB are secure and you are in no danger of losing information.
I get it. It sucks to want to use something and get information at a specific time. But there are so many points of failure outside of Disney control for this trans action. it is just poor form and incorrect to use the blanket statement "Disney IT Sucks" any time there is an issue.
I ended up doing an online chat with Disney IT. I had already customized my MBs for my April trip weeks before and the orders disappeared from MDE last week. I wait a couple of days because MDE is so quirky but they never did. The IT CM had me submit a secure form and had me refresh. PRESTO! MBs were back but I had to customize them all over again.we had the same problem, and (thankfully) the old thread came up - in my excitement, I didn't notice the dates though, and posted there
Try checking in for your stay, then the option to customize should appear. If you have more than one reservation that you want MBs for, you will need to check-in for each.
I chatted With IT and they told me to not link so many reservations at once I have 3 in the next 330 days, I’m sure some of you have more, it’s crazy that the system
Can’t handle it.
app or website....same thing....you are asking a DB to return specific records. No matter how bad the connection is....the records in the DB are secure and you are in no danger of losing information.
Typical Disney. Blaming glitches on the customer. Pulling any old thing out of a hat that puts the blame on us.
Like “you can’t have more than x bands because the system can’t handle it”. Nonsense. If the system can’t handle x per person, then NO ONE with x+1 would have it work. But plenty of us have way over that and have no issues.
But fussing with the system seems to jump start it. Taking off some bands. Changing a reservation. Etc. to me it’s kike jiggling the toilet handle. It does a little something to the system and gets rid of the glitch.
Surely you remember that time and a half when everyone’s ADRs were, actually, gone? It was as they were moving from My Account to “my account called My Disney Experience”, and pre-bands and pre-FP+, when we knew something was changing but we weren’t sure what. The first time, all the ADRs were lost. The second time some proactively redid their ADRs and some didn’t. The ones that did felt that they were lost. The ones that didn’t got their ADRs back.
Is 1 time the reason to panic? No. But we also can’t say that not seeing it means nothing.
I just did the online check-in, (which I don't usually do or really even LIKE doing), and my magic bands were then available. I don't think it is a glitch. I think they are forcing people to do online check-in.
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Same issue, same fix, I think you’re on to something!
Thanks for the fix that worked