My Disney Experience issues-help needed

[sweetpea29488]

I've had the app installed on my phone and have used it in the past. I've just booked again and went to look at the app. It wouldn't work so I uninstalled it and when I went to my Playstore to install it again it wouldn't install and said your device isn't compatible with this version. Any ideas what I need to do? I have a Samsung S3. Will I not have an app to use this trip? Any help would be greatly appreciated.

 

[scard192]

I've had the app installed on my phone and have used it in the past. I've just booked again and went to look at the app. It wouldn't work so I uninstalled it and when I went to my Playstore to install it again it wouldn't install and said your device isn't compatible with this version. Any ideas what I need to do? I have a Samsung S3. Will I not have an app to use this trip? Any help would be greatly appreciated.[/QUOTE}]

use the website in a browser on your phone, I have the same problem

 

[erionm]

MDE on an Android phone now requires Android Version 5.0 or higher.

 

[BrianL]

Yeah, they upped the minimum version of Android needed to use the MDE app, so now you can't reinstall it. Mine had even worked on Android 4.4 until I had to wipe the phone. I couldn't install after that. I upgraded to a newer phone.

 

[sweetpea29488]

That's what I thought. What I did figure out and did was : I opened it in my browser as suggested above and then added it to my home screen so now all I have to do is tap it when I want to go to my Disney experience and it pulls it up. ( a short cut).

 

[AngiTN]

In all honesty I prefer the website over the app anyway.

 

[scard192]

In all honesty I prefer the website over the app anyway.

thanks! I don't want to force a software update on my phone a few days before our trip and just paid off the phone in September enjoying the lower bill.

 

[Kaarup]

Me too, old phone. But when I pull up the info on MDE using the browser I cannot figure out how to modify a fast pass +. I have to cancel it to look at a different time or a different experience and that can be kind of dicey. I can do that easily on my computer. And I can't remember if the app did/does that or not. I like my Note 2 What am I missing in that step?

 

[AngiTN]

Me too, old phone. But when I pull up the info on MDE using the browser I cannot figure out how to modify a fast pass +. I have to cancel it to look at a different time or a different experience and that can be kind of dicey. I can do that easily on my computer. And I can't remember if the app did/does that or not. I like my Note 2 What am I missing in that step?

Modify is a choice. Just click on the Fast Pass in the My Disney Experience menu
Touch the FP you want to modify
The modify choice is on the left