My Disney Experience App Problems?

[mrsturnbow]

Hi All, I'm new! I just booked our first Disney trip as a family (I went when I was a teenager to DL and husband went to WDW when he was a kid). I'm having a little issue with the My Disney Experience app though and I'm not sure what to do or if I'm just freaking out over nothing and it'll sort itself out eventually lol.

When I booked our trip I set our dates for the 4th-8th of December. The confirmation email I got after booking has the correct dates. But the My Disney Experience app is wrong. It has us checking in on September 24th and checking out on December 8th. Obviously that's a problem lol. I called Disney and they said it'll take about 24hrs for the app to catch up to our reservations or whatever. But now it's been 24hrs and although our hotel is correct now (it was previously wrong), the dates are still wrong. I'm having a minor heart attack about it.

Has anyone else experienced this? Should I call Disney again and make sure everything is OK? Or will it fix itself? Help!

Thanks so much!

 

[AwesomeAg]

Hi All, I'm new! I just booked our first Disney trip as a family (I went when I was a teenager to DL and husband went to WDW when he was a kid). I'm having a little issue with the My Disney Experience app though and I'm not sure what to do or if I'm just freaking out over nothing and it'll sort itself out eventually lol.

When I booked our trip I set our dates for the 4th-8th of December. The confirmation email I got after booking has the correct dates. But the My Disney Experience app is wrong. It has us checking in on September 24th and checking out on December 8th. Obviously that's a problem lol. I called Disney and they said it'll take about 24hrs for the app to catch up to our reservations or whatever. But now it's been 24hrs and although our hotel is correct now (it was previously wrong), the dates are still wrong. I'm having a minor heart attack about it.

Has anyone else experienced this? Should I call Disney again and make sure everything is OK? Or will it fix itself? Help!

Thanks so much!

Give it a couple days. It should fit itself.
You could certainly log into the Disney website to double check that everything is right. The website changes are instantaneous. The app is slow!

 

[mrsturnbow]

Give it a couple days. It should fit itself.
You could certainly log into the Disney website to double check that everything is right. The website changes are instantaneous. The app is slow!

Thank you I did check the website, it also says the wrong date. Still lol. I'm going to call again on Monday if it hasn't fixed itself by then.