JennyDrake
Darkwing Duck's Biggest Fan
- Joined
- Aug 8, 2000
- Messages
- 4,778
[Are you ready??....]
About 8 weeks before the trip, via the WDW web site, I selected MB colors for Cathy and me and the lovely items were shipped to me ~ 3 weeks before our trip, personalized and pretty cute. Cathys is pink, mine (University of KY) blue.
Around the same time I selected the colors and personalization, I made FP+ selections for Epcot (arrival day), MK and DHS.
Both Cathy and I have APs that were converted to plastic AP in August, but had not (yet) been linked to MB.
[So far, so good.]
Once the MB are in my possession, I link Cathys AP (expiring in March) to her MB.
My AP expired in November, and thus the fun begins.
After trying multiple times to renew my AP on line, I surrender and call. I am given an AP renewal number, which will work to link to my MB on line. [In theory.] But the web site will not show as accept the number. I give up and call technical support for MB. 45 min later, it is still not resolved; apparently the renewal number is NOT the same thing as an AP number and THAT is what is needed for MB. It takes 20 min for them to even find my renewal. I am assured that tech support will continue to work on it and I will be notified within 24 hours as to whether they couldor could notresolve it before my visit, now a week away.
I go back to the web site several times only to find that my FP+ selections are now GONE. My MB is GONE, but Cathy is still there with some of the FP+ selections, but not all.
24 hours, no email. 48 hours, no email. 72 hours, email saying they are still working on it.
Fast forward to check in day. _I_ have the MB and Cathy arrives hours before I do. She is allowed to check in, but they balk at giving her a plastic room key/card, making it very clear We dont normally do this. The CM at check in also told her that MY MB was good to go!
[Famous last words.]
So when I arrive (very late), we go to food court to eat and my MB wont work for charging. Invalid password, well, it has to be invalid cause I never set up a password! We go to the room and to bed as an early delivery next day. Will visit front desk to set up password tomorrow.
The next day after the delivery we go to the front desk to reset my imaginary password. Done. To the room where we find a message waiting. From the front desk. Where we just were. My MB was not good to go as _I_ had never checked in. Back to front desk. They tell me that I also dont have a credit card on fileeven though I entered one on line. So, back to the room to get the credit card, back to the front desk. We ask while there about linking the APs. You have to do that at a park. We ask about linking the FP+, she doesnt know, but she cant do it.
To Epcot we go, craving sushi for lunch. First stop GR at the front of the park where I finalize my AP renewal and pick up AP. But they cant link to MB; have to do that inside the park at Innoventions. So we go. The help station is very clearly marked and well manned. There we meet Andrew, who assures us that he can fix all our issues and make everything work.
[Famous last words.]
He asked if I had a smart phoneI dont, so he uses a tablet. Linking our APs to the MB is painless. Then comes the FP+ issue. The ones for me have gone, vanished, lost in cyberspace. So he copies Cathys FP+ to my MB; because it is already they day they were to be used, he has to do some system overrides. So were fixed. Good to go. All systems go.
[Or so we think.]
The FP+ worked brilliantly that day and Andrew was even generous enough to have thrown in an extra, so we had 4 FP+. That day and all subsequent days the MB worked perfectly for room charges whether food or merchandise. So in short, any time we wanted to give WDW money, they worked great.
The next day we go to DHS. I get into the park fine but when we try our first FP+, My MB is rejected. No FP+. Cathys works fine. Cathy tells them that ours are linked in a polite, but firm voice. The CM at Star Tours pulls out a tablet and beeps my MB, then Cathys MB, then mine again. Voilà! MB works great the rest of the day.
The next day we go to the MK; MB work great to get into the park and eat breakfast, then we start on our FP+ selectionsfirst up Peter Pan. My MB is rejected. No FP+. Cathys works fine. Cathy tells them that ours are linked in a polite, but firm voice. The highly irritable CM waves us through. This would be the Theme of the Day at the MK. It didnt take a psychic to figure out that CMs have HAD IT with FP+. HAD IT. By 11 am just about everyone we encountered was exasperated, short tempered and in some SERIOUS need of Pixie Dust. Cathy pulled out the Wrath of Cath tone at each and every attraction where wewell, SHEhad FP+, and the CMs waved us through with an air of frustrated Whatever!
(BTW, I will be renting out Cathys services; contact me directly to arrange.)
A scene that played out over and over (especially at MK) was a guest or party of guests being told they did not have FP+ and parking them off to the side until they could get out their smart phone, open MDE and *show* the CM their FP+ selections! No smart phone? Youre screwed. Paper print out? Not accepted. As one CM snipped, You could have printed this, then made changes and printed another copy, giving you FP+ all day for everything! I cant accept that.
International guests were BEYOND confused and frankly, beyond screwed as well. Just imagine English being far from your first language and trying to understand this mess.
So overall a very polarized review. Where and when MB, FP+ worked, it was great. When/where didnt work, very frustrating. I was particularly irked that the darn things worked whenever and wherever I wanted to give WDW money, but otherwise undependable at best.
Another friend was there during this same time. She and her husband spent over 6.5 HOURS at 3, different guest relations trying to get APs, MB and FP+ to link. While Im pretty patient when someone is trying to help, I would have been demanding some sort of compensation for the lost park time.
Cathy and I are going back in 3 weeks. I ordered new MB and have made our FP+ selections. I'll let you know what happens!!
About 8 weeks before the trip, via the WDW web site, I selected MB colors for Cathy and me and the lovely items were shipped to me ~ 3 weeks before our trip, personalized and pretty cute. Cathys is pink, mine (University of KY) blue.
Around the same time I selected the colors and personalization, I made FP+ selections for Epcot (arrival day), MK and DHS.
Both Cathy and I have APs that were converted to plastic AP in August, but had not (yet) been linked to MB.
[So far, so good.]
Once the MB are in my possession, I link Cathys AP (expiring in March) to her MB.
My AP expired in November, and thus the fun begins.
After trying multiple times to renew my AP on line, I surrender and call. I am given an AP renewal number, which will work to link to my MB on line. [In theory.] But the web site will not show as accept the number. I give up and call technical support for MB. 45 min later, it is still not resolved; apparently the renewal number is NOT the same thing as an AP number and THAT is what is needed for MB. It takes 20 min for them to even find my renewal. I am assured that tech support will continue to work on it and I will be notified within 24 hours as to whether they couldor could notresolve it before my visit, now a week away.
I go back to the web site several times only to find that my FP+ selections are now GONE. My MB is GONE, but Cathy is still there with some of the FP+ selections, but not all.
24 hours, no email. 48 hours, no email. 72 hours, email saying they are still working on it.
Fast forward to check in day. _I_ have the MB and Cathy arrives hours before I do. She is allowed to check in, but they balk at giving her a plastic room key/card, making it very clear We dont normally do this. The CM at check in also told her that MY MB was good to go!
[Famous last words.]
So when I arrive (very late), we go to food court to eat and my MB wont work for charging. Invalid password, well, it has to be invalid cause I never set up a password! We go to the room and to bed as an early delivery next day. Will visit front desk to set up password tomorrow.
The next day after the delivery we go to the front desk to reset my imaginary password. Done. To the room where we find a message waiting. From the front desk. Where we just were. My MB was not good to go as _I_ had never checked in. Back to front desk. They tell me that I also dont have a credit card on fileeven though I entered one on line. So, back to the room to get the credit card, back to the front desk. We ask while there about linking the APs. You have to do that at a park. We ask about linking the FP+, she doesnt know, but she cant do it.
To Epcot we go, craving sushi for lunch. First stop GR at the front of the park where I finalize my AP renewal and pick up AP. But they cant link to MB; have to do that inside the park at Innoventions. So we go. The help station is very clearly marked and well manned. There we meet Andrew, who assures us that he can fix all our issues and make everything work.
[Famous last words.]
He asked if I had a smart phoneI dont, so he uses a tablet. Linking our APs to the MB is painless. Then comes the FP+ issue. The ones for me have gone, vanished, lost in cyberspace. So he copies Cathys FP+ to my MB; because it is already they day they were to be used, he has to do some system overrides. So were fixed. Good to go. All systems go.
[Or so we think.]
The FP+ worked brilliantly that day and Andrew was even generous enough to have thrown in an extra, so we had 4 FP+. That day and all subsequent days the MB worked perfectly for room charges whether food or merchandise. So in short, any time we wanted to give WDW money, they worked great.
The next day we go to DHS. I get into the park fine but when we try our first FP+, My MB is rejected. No FP+. Cathys works fine. Cathy tells them that ours are linked in a polite, but firm voice. The CM at Star Tours pulls out a tablet and beeps my MB, then Cathys MB, then mine again. Voilà! MB works great the rest of the day.
The next day we go to the MK; MB work great to get into the park and eat breakfast, then we start on our FP+ selectionsfirst up Peter Pan. My MB is rejected. No FP+. Cathys works fine. Cathy tells them that ours are linked in a polite, but firm voice. The highly irritable CM waves us through. This would be the Theme of the Day at the MK. It didnt take a psychic to figure out that CMs have HAD IT with FP+. HAD IT. By 11 am just about everyone we encountered was exasperated, short tempered and in some SERIOUS need of Pixie Dust. Cathy pulled out the Wrath of Cath tone at each and every attraction where wewell, SHEhad FP+, and the CMs waved us through with an air of frustrated Whatever!
(BTW, I will be renting out Cathys services; contact me directly to arrange.)
A scene that played out over and over (especially at MK) was a guest or party of guests being told they did not have FP+ and parking them off to the side until they could get out their smart phone, open MDE and *show* the CM their FP+ selections! No smart phone? Youre screwed. Paper print out? Not accepted. As one CM snipped, You could have printed this, then made changes and printed another copy, giving you FP+ all day for everything! I cant accept that.
International guests were BEYOND confused and frankly, beyond screwed as well. Just imagine English being far from your first language and trying to understand this mess.
So overall a very polarized review. Where and when MB, FP+ worked, it was great. When/where didnt work, very frustrating. I was particularly irked that the darn things worked whenever and wherever I wanted to give WDW money, but otherwise undependable at best.
Another friend was there during this same time. She and her husband spent over 6.5 HOURS at 3, different guest relations trying to get APs, MB and FP+ to link. While Im pretty patient when someone is trying to help, I would have been demanding some sort of compensation for the lost park time.
Cathy and I are going back in 3 weeks. I ordered new MB and have made our FP+ selections. I'll let you know what happens!!
