I just had HORRIBLE service there. I asked to speak to a chef, and when she came ot, told me everything they served has dairy in it. I guess it's in the sauce? She told me I could have chicken but I can't eat chicken. So she told me there was nothing for me to eat there.
I was completely shcoked, as every chef I have ever met at Disney have been amazing. I asked he nicely if I could just have a plate of plain noodles with nothign on it and she replied "If you want something special, you need to go the sit down restaurant next door." When I told her I didn't want to do that, she again said there was nothing she could do. So I said "You're telling me I can't have a plate of plain noodles?" Well, this ticked her off. She said "look, I don't have to make anything special for you. It's not my problem. But because you keep insisting I do, I'll do it this one time. Do you understand, this one time. Don't come back here expecting me to do it again, and don't come back here saying I did it before." Then she stormed off. I was shocked. When she came out she had made me a special stir fry with no dairy in it.
I'll never eat there again. I have since heard that restaurant isn't owned by Disney and that may be why the service was so bad.
I have a friend who is veegtarian, no allergies, and she had a horrible experience at Tutto in Italy trying to get just pasta and sauce with veggies. Also not owned by Disney. My MIL who is celiac had a great experience at Teppan Edo. I have had no problems at Crystal Palace, Boma, Chef Mickeys, Le Cellier, California Grill and Teppan Edo.
Your best bet is to get the ingredients info from Brenda Bennett and then go on Allears or the Dis and look at menus for counter service places. Only pick places that have something you can eat that they can easily modify. I would never go to Pizzafari expecting cheeseless pizza b/c I think that isn't possible. I always make up a quick list of "safe" counter service options so we're not trudging around the park looking for soemthing I can eat. I just carry it with me in my bag.
Table service restaurants are amazing. They'll go out of their way to create something you can eat. But counter service can be tricky.
I was just at ASMU for the Princess marathon and had a fabulous experience at the food court there. The chef made me plain pasta with sauce on the side at the pasta station. At breakfast the chef made me delicious gluten free/dairy free panckaes that were so so good. At lunch they made my veggie burger separate, even though i was not worried about cross contamination.
At the MK I got tofutti ice cream and the manager has to come out and talk to you, then scoop it from a special case in the back. So it takes longer. But, you know it's clean and uncontaminated. A few years ago I got an amazing, specially made sundae at Beaches and cream.
Just an FYI, when you order something with an allergy, an entire procedure has to be followed. It will take twice as long (if not longer) at a counter service to get your meal. If it is crazy busy they are less likely to go out of thier way to accomodate you.
B/c counter service places can be long I will often just bring lunch with me. I usually pack hummus in a small cooler with rice crackers and then I don't need to worry about eating.