MS systems down

[floridafam]

So much for making a reservation at AKV this morning.

 

[MichelleB]

At 10 a.m. they're saying they'll be down until noon now.

 

[MinnieGi]

Thanks for the warning. I was going to give them a call in a few minutes.

 

[TammyAlphabet]

yes, thanks.

 

[mnasf]

Just called and they told us 1pm and that it rarely happens............

 

[bwvBound]

Just called and they told us 1pm and that it rarely happens............

I was just told 2PM.

 

[floridafam]

Just called. 2pm now.

 

[Terpy]

I've been calling every hour on the hour. I'm surprised that they won't take your request manually and then call you back when the system is back up. This seems horribly inefficient.

Terpy

 

[deerh]

I just called (12noon) and they said at 2pm they would be open....
Need to make VWL ressies for a friend of mine...

Bummer

DeerH

 

[WITiggerFan]

I just called and was told to call back in an hour. After a few more hourly delays they will be closed for the day.

 

[MichelleB]

1:55 and I just called. Still down and they haven't heard anything about when it'll come back up.

 

[bwvBound]

I just called and was told to call back in an hour. After a few more hourly delays they will be closed for the day.

Me'thinks they've reached the same conclusion. I phoned at 2PM and was told, "...down the entire day. Thanks for understanding, please try tomorrow."

 

[luvindisneyworld]

Down the rest of the day .Dang I am so upset I need to talk to them

 

[MichelleB]

So...basically no need to try later today? Guess I'll start all over again tomorrow.

 

[Terpy]

will be up. I'm going to try again around 5pm, just in case!

Otherwise, back on the phone tomorrow AM.

Terpy

 

[floridafam]

If anyone does have any luck today can you please update us? Thanks!!!

(after you make your reservation, of course)

 

[Inkmahm]

This doesn't surprise me at all based on the other days for AKV reservations. The first day, May 16th, the system hadn't been updated with 2008 information. I called to make a March 2008 reservation first thing that morning and the system wasn't capable of doing it!

When it came time to book concierge on June 13th, the CM's couldn't do it without talking to the supervisor to find out about room availability. It was a nightmare and in that nightmare, I didn't get the concierge room I wanted even though I got through at 8:58 am that morning.

In other words, MS not being able to take concierge reservations for non owners today, the first day they should be available, would seem to be par for the course.

 

[deerh]

They are Officially closed till tomorrow, Thursday June 27. So, I will try on Thurs
to get ressies for my friend...

Bummer!!

DeerH

 

[bwvBound]

They are Officially closed till tomorrow

So until then ...

 

[surfer_ed]

What is really frustrating is that the website is always up and down as well. I seem to get "page not available" more than I get in.

I have been trying to call them all day!