I hung up (bad decision?) then tried again. And again. And AGAIN! As of 9:07, I'm on hold. It's 9:13 . . .

I got through!
I used the toll number and was the CM's first caller.
Just kept hitting 1. Started at 5:58.
I feel very lucky.
Good luck. If you have a cell phone with long distance, try using the other number.
)
Poor planning, Disney.