Started dialing at 11:35 AM, got through at 11:55, and put on hold until 12:13 PM. But I am not complaining...I got the 3 rooms I needed!!! I can't believe I FORGOT to call at 9 AM...I reminded myself every day but TODAY!! Someone send me pixie dust for the next 4 days, or better yet, a reminder at 8:45 AM!!