Mousekeeping

[Lisa_lvspplmvr]

What do you have against moms from the Midwest ? Please don’t stereotype . It’s offensive .

 

[CaptainAmerica]

So what you're saying is Holiday Inn Express realized they couldn't support larger operations so they didn't try to grow to quickly for the sake of profits?

No, I'm saying it's much easier to staff back up after a GLOBAL PANDEMIC when you run individual small hotels in various cities than when you run twenty large hotels, all in the same city, surrounded by dozens of competitors who all operate in the exact same industry.

People talk about "lockdowns" around the country, but I think they fail to realize that nowhere came to the full, cold stop that Orlando, Las Vegas, and Hawaii did.

 

[New Mouse]

No, I'm saying it's much easier to staff back up after a GLOBAL PANDEMIC when you run individual small hotels in various cities than when you run twenty large hotels, all in the same city, surrounded by dozens of competitors who all operate in the exact same industry.

People talk about "lockdowns" around the country, but I think they fail to realize that nowhere came to the full, cold stop that Orlando, Las Vegas, and Hawaii did.

Ok so why did management feel they had sufficient staff to open when it's quite clear to everyone who doesn't work there that they shouldn't be fully open?

Is lack of staff a Disney problem? Maybe not, but knowing what your operations can handle is. Lord knows there isn't a discount for lack of housekeeping either...

 

[CaptainAmerica]

Ok so why did management feel they had sufficient staff to open when it's quite clear to everyone who doesn't work there that they shouldn't be fully open?

Is lack of staff a Disney problem? Maybe not, but knowing what your operations can handle is. Lord knows there isn't a discount for lack of housekeeping either...

(Fake numbers to illustrate a point):

Pretend 100,000 people want to stay on property and are okay with not receiving daily housekeeping. Further pretend that Disney only has the housekeeping staff to provide 40,000 people with daily housekeeping.

Scenario A: Open the hotels fully, with limited housekeeping service. 100,000 guests are satisfied, albeit not at 100% service level.

Scenario B: Only open enough rooms for the 40,000. 40,000 people are satisfied and receive 100% service levels. 60,000 people get NOTHING AT ALL, too bad, so sad, no matter how much they're willing to pay. There is no room at the inn.

Are you really telling me that Scenario B is better?

The guests booking know exactly what they're getting. You get promoted over and over again at booking and online check-in that housekeeping is limited to trash and towels every other day. Everyone knows what they're in for.

Now, if people are reporting they're not even getting the trash and towels every other day, that's a different issue and I agree that it's unacceptable. I don't have any problem with a temporary reduction in service that guests are made aware of well im advance, but if Disney is failing to meet even THAT standard, it's a problem. In two COVID stays on property plus one at Aulani, I've gotten trash and towels at least every other day, as stated.

 

[Vitamin D]

The guests booking know exactly what they're getting. You get promoted over and over again at booking and online check-in that housekeeping is limited to trash and towels every other day. Everyone knows what they're in for.

I agree with this in that we are being told upfront that housekeeping is limited during a stay. There are plenty of disclaimers all over the Disney booking pages. However, it's not acceptable for rooms to receive anything other than a full cleaning between guests. The room needs to be clean, including well vacuumed, at check in. The tales of guests arriving to rooms covered in dust are concerning.

 

[CaptainAmerica]

The tales of guests arriving to rooms covered in dust are concerning.

I must have missed those. That would indeed be unacceptable.

 

[Redheadprincess]

Ok so why did management feel they had sufficient staff to open when it's quite clear to everyone who doesn't work there that they shouldn't be fully open?

Is lack of staff a Disney problem? Maybe not, but knowing what your operations can handle is. Lord knows there isn't a discount for lack of housekeeping either...

I do not believe that all Disney hotels are operating at 100% capacity yet. It might seem like they are, but they aren't.

 

[CaptainAmerica]

I do not believe that all Disney hotels are operating at 100% capacity yet. It might seem like they are, but they aren't.

That is correct. I don't think there are any whole sections shut down anymore, but they're definitely not selling every room in every section.

 

[AaronB]

In my experiences with getting back to a decent amount of personal and business travel again the last year in the Northeast and Iowa was not a single hotel I stayed at offered daily housekeeping, and most did not even do trash/towels during my stay. In fact, my stay at Wilderness Lodge in October and Bay Lake Tower in January, were probably the places I got the most service (or having the cast member ask if we needed anything).

 

[eandt]

Yes. It's a crap job. I think that's the bottom line. The pay is not great. Despite everyone claiming that they tip housekeepers, the reality is that most guests do NOT tip. And on top of demanding management and difficulty in getting x number of rooms cleaned in an unreasonable amount of time, they have guests chewing them out every single day and treating them like servants. More than $20 would be nice, especially when they're expected to deal with guests who leave food and diapers and every possible bodily function you can imagine all over beds, towels, the floor, etc. Imagine dealing with that and then walking out into the hallway and Mom from the midwest chewing you out because you didn't make her bed.

There are many professionals in this country including police, firefighters, ambulance crews and military that don't make anywhere near $20 an hour, imagine for a second what they have to deal with ............. there were plenty of workers to staff the hotels before, where did they go? Were they all sent back to their home countries? I truly have no idea but I highly doubt it. I have an idea where some of them went but it's not a popular opinion with the disney crowd.

 

[rdaky]

What do you have against moms from the Midwest ? Please don’t stereotype . It’s offensive .

Nothing. I am a mom from the Midwest.

 

[hildarumpole]

Lack of housing, especially affordable housing is a big factor in employee shortages in many areas of FL. With all the new residents and not enough housing, costs have skyrocketed. As soon as leases are up, rent jumps up and many can no longer afford it, so are forced to move further from their jobs to a less convenient area. At the same time, gas prices have gone up, so commuting 45-60 min. to a $17/hr. job doesn't make a lot of sense financially for many workers. Universal, understanding the connection between affordable housing and a reliable workforce, announced last year they will build an affordable housing complex in Orlando which will start construction this year. Disney could easily do this with all the land they own. The announcement of the luxury planned community in Palm Springs came across as tone deaf to me given the current housing stresses their own park employees are facing. They should step up and take care of the people who take care of their guests.

 

[New Mouse]

I agree with this in that we are being told upfront that housekeeping is limited during a stay. There are plenty of disclaimers all over the Disney booking pages. However, it's not acceptable for rooms to receive anything other than a full cleaning between guests. The room needs to be clean, including well vacuumed, at check in. The tales of guests arriving to rooms covered in dust are concerning.

That's fine but I missed the part where they were reducing costs to make up for this. Matter of fact, the credit rhat was previously offered for giving up housekeeping isn't even there anymore.

I find it laughable how many of you are ok paying a multi billion dollar corporation (already inflated) full price for less.

 

[pixiedust2u]

I’m going to offer another perspective here…

if there is in fact a labor shortage impacting WDW thus resulting in lack of adequate staffing for mousekeeping then Disney should acknowledge that to guests and offer something in return! How about a letter at check in “we know that we can’t offer the level of service our guests deserve and are accustomed to. We know this can be frustrating, until we are able to offer the level of service we strive to provide as a thank you for choosingWDW resort here is ( insert perk here).

I think what’s so infuriating is that while Chapek is touting unexpected earnings and success recently is that they are charging 500- 700$+ a night for a room, acting as though things are “normal”. Meanwhile you are cleaning your own bathrooms, making beds, taking out trash and chasing down towels.Eck.

oh and for what it’s worth we just stayed at a 5 star resort in Florida, and got daily FULL housekeeping.

 

[Bostonjetset]

I’m going to offer another perspective here…

if there is in fact a labor shortage impacting WDW thus resulting in lack of adequate staffing for mousekeeping then Disney should acknowledge that to guests and offer something in return! How about a letter at check in “we know that we can’t offer the level of service our guests deserve and are accustomed to. We know this can be frustrating, until we are able to offer the level of service we strive to provide as a thank you for choosingWDW resort here is ( insert perk here).

I think what’s so infuriating is that while Chapek is touting unexpected earnings and success recently is that they are charging 500- 700$+ a night for a room, acting as though things are “normal”. Meanwhile you are cleaning your own bathrooms, making beds, taking out trash and chasing down towels.Eck.

oh and for what it’s worth we just stayed at a 5 star resort in Florida, and got daily FULL housekeeping.

This is what upsets me about the whole thing as well. Sure, there is a worker shortage everywhere. There ISN’T a $500-700/night room rate everywhere. I’ve stayed at high end NYC hotels for less than that. Disney hotels are at 5* prices but without 5* service.

 

[MakiraMarlena]

Shades of Green is run by the federal government (that's why the masks), not by WDW. It's also the only federal installation of its type in the area.

Been to WDW a few times since the reopening and never had to clean my own room. the beds weren't made but I don't care. even if I decline housekeeping, they still come in to get the trash.

 

[SL6827]

This is what upsets me about the whole thing as well. Sure, there is a worker shortage everywhere. There ISN’T a $500-700/night room rate everywhere. I’ve stayed at high end NYC hotels for less than that. Disney hotels are at 5* prices but without 5* service.

This!

 

[Moliphino]

This is what upsets me about the whole thing as well. Sure, there is a worker shortage everywhere. There ISN’T a $500-700/night room rate everywhere. I’ve stayed at high end NYC hotels for less than that. Disney hotels are at 5* prices but without 5* service.

And yet enough people are paying it that they don't feel like they need to reduce the price.

 

[ZellyB]

What's really crazy to me is that we just returned (early this morning) from a week long trip at Shades of Green. While you don't have to mask at regular Disney resorts, you still do at Shaded. However, at Shades we got FULL housekeeping EVERY day. Man, it was nice and we had forgotten how much we miss it at Disney. Pretty sad Disney chooses not to provide housekeeping yet charge way more than Shades and other hotels.

Just for arguments sake; Shades of Green is directly across from the Polynesian at a fraction of the cost and was fully booked at capacity for the majority of the nights we were there.

We did not ask for housekeeping, yet they provided full housekeeping to all rooms, just as traditional practice.

Shades of Green is run by the federal government (that's why the masks), not by WDW. It's also the only federal installation of its type in the area.

Been to WDW a few times since the reopening and never had to clean my own room. the beds weren't made but I don't care. even if I decline housekeeping, they still come in to get the trash.

Exactly, Shades is definitely not an apples to apples comparison for labor pool. The people who work there, including housekeeping, are federal employees and those jobs are highly desirable for that type of work not only for pay but benefits.

That said, we stay at Shades often and they only reinstated full housekeeping in the last few months. Before that you were lucky to get clean towels or trash service for a week-long stay. So, considering the advantages that Shades has for hiring positions like these and they've only recently been able to provide it again, it seems obvious that this isn't some easy problem to solve if only Disney cared. The issues with finding staff for these types of jobs and especially someplace like central Florida are complex.

 

[Bostonjetset]

And yet enough people are paying it that they don't feel like they need to reduce the price.

It’s true. I don’t know that I’ll ever understand why but you are correct that people will pay it. I’m dying to stay at the Poly but when one night’s stay could pay for an air ticket to Paris I just can’t bring myself to do it.