More magic lost?

[missypie]

Disney is outsourcing some of its resort custodial staff.

http://www.orlandosentinel.com/business/orl-disneyjobs0805sep08,0,6695138.story

I always liked the idea of EVERYONE being a Cast Member...from the lady who puts on the Snow White costume every day, to the person who tidies the lobby of the hotel. No more.

 

[grimley1968]

I'm sorry, but I just don't see how this equates to a loss of magic. Disney is just doing what's best for the bottom line, as any corporation would these days. This includes outsourcing some jobs. If that creates jobs outside Disney to do the same thing as was being done for more expense within the company, this should be a wash to the local economy, jobs-wise. And they've promised the custodial CM's to keep them on, albeit in a different capacity. I'd bet they're planning to move them to daytime shifts to provide more of a visible, and hopefully better, "CM" custodial presence than what guests see now. Custodial services are not what they used to be, so I welcome this move, to be honest. Typically, when jobs are outsourced to smaller, more efficient companies, the same, or better work, gets done for less money.

The union boss sounds like he's just angry to have fewer people in his constituency.

I'm willing to bet the construction crews that build the resorts, etc. are not direct Disney CM's, but "outsourced" construction companies. Same goes for the architects who design them.

 

[Aimeedyan]

This isn't the first position to be outsourced - there are many others that you just don't know about. I don't see a difference between someone that Disney hired and trained or another company that hired and trained. Doesn't make a bit of difference to me.

Hopefully they will get paid more than Disney pays!

 

[imatoad]

Yep, although we all like to think of Disney as something more than just a corporation, that's simply what they are, a business. They're in business to make money, while providing us with a great product.

 

[peter11435]

Disney is outsourcing some of its resort custodial staff.

http://www.orlandosentinel.com/business/orl-disneyjobs0805sep08,0,6695138.story

I always liked the idea of EVERYONE being a Cast Member...from the lady who puts on the Snow White costume every day, to the person who tidies the lobby of the hotel. No more.

Yeah, because you know how magical a person who can't speak english and mops the floors in the middle of the night is.

 

[DoxaRich]

..... excuse ever given on this board ), but realize that everytime Disney out sources a job,service or division they lose a little control. They also lose what made thm Disney in the first place.

The NRA fights virtually every attempt at gun control. Why ? Because they know that giving an inch today will make it easier to give an inch or two tommorrow and pretty soon everybody will be talking about the good old days when you could shot somebody for breaking into your home at night.

 

[Captain Hook]

This isn't the first position to be outsourced - there are many others that you just don't know about. I don't see a difference between someone that Disney hired and trained or another company that hired and trained. Doesn't make a bit of difference to me.

That is the problem weither its a park empoyee or a custodial empoyee. Disney trained these workers to take pride, and to to put us the customer first. Do you think that having an outside company come in will put the same effort as one of your own employee's?

You hire a babysitter to watch your kids, they do the same job as you do right?

 

[peter11435]

You hire a babysitter to watch your kids, they do the same job as you do right?

I don't think that analogy really applies. The fact is that even as a Disney CM's they are still only people, and most don't really care about the company any more than your babysitter cares about your son.

 

[Above_the_Rim]

you can't outsource custodial work, what are they going to do, fly their resort over to Haiti or Asia and have someone clean it up then pick the resort back up, fly it over to Florida or wherever, and have it land back exactly where it was... yeah, Burger King is going to outsource it's fry cooks too

 

[WDWHound]

you can't outsource custodial work, what are they going to do, fly their resort over to Haiti or Asia and have someone clean it up then pick the resort back up, fly it over to Florida or wherever, and have it land back exactly where it was... yeah, Burger King is going to outsource it's fry cooks too

Outsourcing simply means you contract the job to an outside firm. The firm can be in the same city, or another country, but its still out sourcing.

I am of mixed feelings on this. Custodial staff have very little guest contact, so they have less opportunity to create magic. However, the results of their worl is VERY visible to guests. If the loss of control that can come with outsourcing results in a lack of quality and attention to detail, the guests experience could be negatively impacted, resulting in a loss of magic.

 

[Glenn]

Yes outsourcing is good for the corporation but how about for the people? In order to save money the new workers either are paid less or have less benefits. And how about moral for the remaining workers who ask when will I be fired, why bother, lets look for a new job now, lets do what I have to to keep my job but thats it. Attendance in the parks is up to pre 9-11 but all the cuts are still there to make more money. And why not the parks are full. Been going to WDW from the 1980s and can see big differences.

 

[TSR6]

Problem: Disney doesn't have enough cast members.

Solution: Remove positions, and re-cast those cast members in those positions.

Disney actually has a lot of incentives right now for reffering people into full time or part time custodial roles. I think this is just the last straw, since they couldn't hire people into those roles, it still needs to be done. Solution: Bring in someone who can clean. Simple.

 

[deide71]

i seem to remember Wal-Mart getting into trouble for outsourcing their overnight custodial work to illegal immigrants. In Florida, I think this is extremely likely.

 

[DoxaRich]

Problem: Disney doesn't have enough cast members.

Solution: Remove positions, and re-cast those cast members in those positions.

Disney actually has a lot of incentives right now for reffering people into full time or part time custodial roles. I think this is just the last straw, since they couldn't hire people into those roles, it still needs to be done. Solution: Bring in someone who can clean. Simple.

I understand that central Fl has very low unemployment which would make it difficult to employ entry level custodial help. But in one regard, it serves Disney right to be in this position. They had these people but didn't hesitate to lay them off when things got tight. They lost good people to the competition.

I'm sure the payscale for these positions are pretty much standard thruout cenrtal Fl. If Disney truely wanted to recapture the quality work force they lost during the dark years, then raise the pay scale a bit. Nothing outrages, maybe a buck or so. When the job fairs are in town, I'd rather see Disney be the cherry picker rather then settling for the bottom of the barrel.

 

[Mickmse2002]

If I scanned the article correctly, no WDW CM's will lose a job, just moved to different ones. And we haven't seen a decline in service yet. Could it be that this is much to do about nothing?

 

[peter11435]

If I scanned the article correctly, no WDW CM's will lose a job, just moved to different ones. And we haven't seen a decline in service yet. Could it be that this is much to do about nothing?

I am so happy to hear someone who actually gets it.

 

[Aimeedyan]

If I scanned the article correctly, no WDW CM's will lose a job, just moved to different ones. And we haven't seen a decline in service yet. Could it be that this is much to do about nothing?

Right on the money

 

[psiprez]

Well, in a perfect (disney)world every single worker would be a well-paid CM.

In the real world, if they do indeed need to outsource a number of jobs, let it be the behind-the-scene jobs with little or no guest interraction.

 

[crusader]

In the real world, if they do indeed need to outsource a number of jobs, let it be the behind-the-scene jobs with little or no guest interraction.

Meaning for example, an entire payroll department which was recently sold.

 

[BRERALEX]

In the real world, if they do indeed need to outsource a number of jobs, let it be the behind-the-scene jobs with little or no guest interraction

Like Imagineering.