Lorana
DIS Veteran
- Joined
- Jan 30, 2001
Has anyone else run into repeated problems when booking reservations with transferred and one time use points? Has anyone else had a situation where too many points were being used in a reservation
At this point, I'm about to make my third call in for a reservation, and have had two online chats with Member Services trying to resolve this. Admittedly I'm a complicated case, but I have 2019 transferred points banked into 2020 and 2020 transferred points and one-time use year points in play on one reservation, which I know makes it complicated. But the reservation shows it is 297 points, but according to the list of points Member Services just showed me online when I was trying to figure out why 20 points was taken from one of my contracts, a total of 314 points seems to be used. Thus, I'm calling in yet again to try and get this resolved.
At this point I'm just venting my frustration of having to do numerous calls, especially as I'm now waitlisted for the last night of our vacation because I needed to call in to book this reservation and it was gone by the time I finally got through to someone.
Why oh why can DVC not make this all available/viewable/bookable online?! Le sigh.
At this point, I'm about to make my third call in for a reservation, and have had two online chats with Member Services trying to resolve this. Admittedly I'm a complicated case, but I have 2019 transferred points banked into 2020 and 2020 transferred points and one-time use year points in play on one reservation, which I know makes it complicated. But the reservation shows it is 297 points, but according to the list of points Member Services just showed me online when I was trying to figure out why 20 points was taken from one of my contracts, a total of 314 points seems to be used. Thus, I'm calling in yet again to try and get this resolved.
At this point I'm just venting my frustration of having to do numerous calls, especially as I'm now waitlisted for the last night of our vacation because I needed to call in to book this reservation and it was gone by the time I finally got through to someone.
Why oh why can DVC not make this all available/viewable/bookable online?! Le sigh.