Mobile Ordering Still Happening?

soniam

Wooden leg named Smith...
Joined
Jun 22, 2012
I heard a rumor that mobile ordering is going away. Anyone see this? Thanks
 

mamapenguin

DIS Veteran
Joined
Jun 15, 2006
I don’t know why it would go away, WDW has been doing it since before the pandemic. It should be a choice though: mobile order or wait in line to order.
 

nerdboyrockstar

here to change the world.
Joined
May 1, 2005
They had mobile order at Universal pre-pandemic. It was awful and they had no idea how to properly utilize the system. Not sure if it was working better recently but what a terrible time to quit it when Universal's food lines have been terrible as of late.
 
  • BelleGi

    Earning My Ears
    Joined
    Jun 18, 2021
    My impression was that in its current form it was a complete disaster, so probably for the best that it's gone. For our trip in July we got reservations for both lunch and dinner at table-service to just avoid the whole thing.
     

    MinnieMSue

    DIS Veteran
    Joined
    Jul 27, 2012
    We couldn’t do mobile order on the app Saturday at the simpsons food court. It was there the day before. We got in line around noon and it wasn’t bad. They had someone meeting you at the head of the line and asking what area(s) you wanted food from and directing you to each station to keep it from being chaotic. We got the seafood a d they were keeping that station moving well. They had I think 2 cashiers and there were plenty of tables when we were there anyway. We saw lots of training going on in the parks during our trip from the 16-20th.
     

    NashvilleTrio

    DIS Veteran
    Joined
    Apr 2, 2005
    I, for one, hope they are doing away with it. OR if they keep it, they need to update it to include pick up time windows like Disney does.
    We have purposely avoided any counter service food locations at UO lately because it made no sense to have to mobile order, then STILL wait in a long line to get a table, then more waiting for your food.
     
  • TwoMisfits

    DIS Veteran
    Joined
    Feb 21, 2002
    They had mobile order at Universal pre-pandemic. It was awful and they had no idea how to properly utilize the system. Not sure if it was working better recently but what a terrible time to quit it when Universal's food lines have been terrible as of late.
    Mobile order isn't making the food lines better - if anything, they are making it worse, b/c they need two sets of service lines in certain places (like for getting butter beer), so no one's getting it any faster anyway...
     

    RocketCityMama

    DIS Veteran
    Joined
    Jan 10, 2009
    I just hope they keep the tables cleared of guests NOT eating, so those who are can sit and eat. I know that's selfish, but nothing like standing in line for 20-30 mins to get the food and then having no where to sit. Like outside Simpsons they have them blocked off with the metal stands, it would be nice if they kept it that way. I am sure they will probably do away with all that but it sure was nice to NOT have to fight for a seat to eat.
     

    soniam

    Wooden leg named Smith...
    Joined
    Jun 22, 2012
    I just hope they keep the tables cleared of guests NOT eating, so those who are can sit and eat. I know that's selfish, but nothing like standing in line for 20-30 mins to get the food and then having no where to sit. Like outside Simpsons they have them blocked off with the metal stands, it would be nice if they kept it that way. I am sure they will probably do away with all that but it sure was nice to NOT have to fight for a seat to eat.
    I am right there with you. That’s not selfish. If you pay money for food, you have more of a right to those tables,
     

    jbrinkm

    Mouseketeer
    Joined
    Oct 24, 2015
    Yes, as of today it has gone from every place, but the Leaky Cauldron and Richter Burgers.
    Any theories about why it is still in place for those two restaurants? And by gone do you mean not available in any form on the app, or just not required any more?

    Anyone who is there now or just back, how are you finding the CS/QS lines with mobile order gone?
     

    DisBuckMan

    DIS Veteran
    Joined
    Apr 14, 2015
    We were at both WDW and Universal late last month. Mobile ordering at Universal was a disaster across the board.

    The only good thing I saw about mobile ordering at WDW was the fact that you weren't allowed into the restaurant until your order was ready, thereby keeping people from "saving" tables while not having their food yet. This was the first trip I can ever remember at WDW when we had zero problems finding a place to sit once we got our food for the entire trip.

    Glad that it's going away at Universal.

    Hopefully, with the extra unemployment compensation ending in Florida yesterday, it'll encourage folks to go back to work. Lack of staffing has been a huge problem from both companies.
     
    Last edited:

    tinkerhon

    DIS Veteran
    Joined
    May 1, 2012
    One thing we’ve noticed with mobile ordering- and this could be just a coincidence , but the portion sizes are minuscule!! This was from the food court before at ASM- this “platter” used to have twice as much food , and was around $4 cheaper - 591511
     

    mamapenguin

    DIS Veteran
    Joined
    Jun 15, 2006
    No idea on mobile order, but 3 Broomsticks was pretty empty just after 9:00 last night. Great food and frozen butter beer. ( we were on a 3 hour time change, so it was perfect) - no wait for a table, or food. Today’s our first full day, so we will see how the food works today.
     

    cschaaf

    DIS Veteran
    Joined
    Oct 19, 2013
    A few places in City Walk are doing mobile ordering. I had issues with the app not accepting my credit card so we didn’t get to use it this trip.

    We saw mobile order pickups at both Red Oven and Voodoo. I had tried Voodoo mobile ordering two nights and it said they weren’t accepting. Last night, while standing in the LONG Voodoo line, we saw a few doing the mobile pickup.

    I went through the mobile process and it was working (except my credit card). So it may be hit or miss.
     


    Connect

    TODAY'S HEADLINES

    UNIVERSAL ORLANDO VIDEOS




    Top