MK "Happily Ever After" Dessert Party (Parties) Discussion

[mddsnygals]

We booked on Friday for June 11. I didn't call or contact, but received a message yesterday saying we'd get a credit on our card either Friday or Saturday. Do I need to call back? She left her name and number at least 3 times. I wasn't planning on calling back. Refunding the $ is a great move on Disney's part. Makes me want to book something else with my "extra" money.

 

[tinkerhon]

We booked on Friday for June 11. I didn't call or contact, but received a message yesterday saying we'd get a credit on our card either Friday or Saturday. Do I need to call back? She left her name and number at least 3 times. I wasn't planning on calling back. Refunding the $ is a great move on Disney's part. Makes me want to book something else with my "extra" money.

Seems like they have so many of these to process - I would call just to be safe

 

[Chirple]

We booked on Friday for June 11. I didn't call or contact, but received a message yesterday saying we'd get a credit on our card either Friday or Saturday. Do I need to call back? She left her name and number at least 3 times. I wasn't planning on calling back. Refunding the $ is a great move on Disney's part. Makes me want to book something else with my "extra" money.

We booked a different date, but we did get a call yesterday. I called back this morning, and she took my email address to verify the information. I think they are doing some type of validation that each party was contacted and provided the refund information.

 

[HatboxHaint]

Finally booked for Aug 30th!

 

[mi*vida*loca]

Looks like they are adding day by day. Yesterday 9/29 wasn't included but today it is. Waiting for November 2! Our arrival day. I will be checking that at 6 am on 5/6.

 

[GirlDreamer]

I never paid attention to what the website said when I booked vs what I actually paid. Does anyone know if the old price showed for the terrace version as well? They won't be able to contact me as I'm a UK resident and I wasn't able to put in my UK number.

 

[Newcastle]

Well, I got a call this morning and they are going to issue a refund to my credit card. They said it would take 7-10 business days to process. Looks like they really are contacting everyone. I guess maybe I'll use that 'extra' money to put towards resort parking .

 

[ItsNotMuchofaTail]

I got a call this morning! Credit of $20 back to my card in 7-10 days. I did not contact them. Feelin’ the magic today!

 

[Meglen]

Hrm wondering if I will get a call aswell. I booked asap but never sent a email to complain

 

[ITALIANNYC]

Its funny. Getting the refund is making people want to use the money on other things at Disney.

Disney should mess up pricing all the time

 

[elgerber]

Its funny. Getting the refund is making people want to use the money on other things at Disney.

Disney should mess up pricing all the time

LOL, it's actually the best customer service they have offered in a long time. To call everyone and give them a refund, on a holiday no less. I am impressed. And glad I booked Friday and didn't wait

 

[BellaandMickey]

I received a call and voicemail yesterday. So I called back after Easter Dinner. The first person who answered didn’t know why I received a call and I ended up being transferred three times over 30 minutes before they finally got me to the right person. She told me about our refund (7 people, so around $60 in refunds!) I haven’t received this good of customer service in a long time. It was very appreciated.

 

[anneboleyn]

Hrm wondering if I will get a call aswell. I booked asap but never sent a email to complain

I never complained either and didn't expect a refund but I received a call informing of that they will be crediting the difference back to my card.

 

[leiaorgana]

Kinda annoying that people who didn’t even email about it and booked after me have been contacted before me. I emailed them on Saturday and still haven’t heard anything.

I assume it’s because I’m from the UK and not staying onsite. Not the best customer service......

 

[ml sumner]

I just got my phone call too! They will be refunding my credit back to the credit card that I used to book the party with. I told her thank you and that I thought it was amazing that they were reaching out to everyone by phone to let them know this. I never did email or call guest services because I was willing to pay for the price increase, but it sure is nice to receive a refund back no matter how small. I booked for 2 Adults and 1 child. I think the credit is for $36.00 but may be wrong, she did tell me but I was so shocked to get the phone call that I wasn't even listening!

 

[SaintsManiac]

Kinda annoying that people who didn’t even email about it and booked after me have been contacted before me. I emailed them on Saturday and still haven’t heard anything.

I assume it’s because I’m from the UK and not staying onsite. Not the best customer service......

I called Friday to alert them to the issue. Emailed Saturday AND Sunday and finally got a call today. I have no idea what order they are working in, but yes it was annoying.

 

[zipuzee]

I just got a phone call as well; I had not called or emailed anyone to ask or request a refund. She was very apologetic, and said they were rushing to get the dates opened and they didn't realize the price change hadn't been added. I think it's a nice gesture to actually call everyone; they could just do a mass email.

ETA - she did say they were reaching out to everyone that had booked the party on Friday; its probably taking time to do so. I suggest being patient and giving it a few days before getting too worked up.

 

[ITALIANNYC]

I just got a phone call as well; I had not called or emailed anyone to ask or request a refund. She was very apologetic, and said they were rushing to get the dates opened and they didn't realize the price change hadn't been added. I think it's a nice gesture to actually call everyone; they could just do a mass email.

ETA - she did say they were reaching out to everyone that had booked the party on Friday; its probably taking time to do so. I suggest being patient and giving it a few days before getting too worked up.

I’m actually shocked so many people bought on Friday lol

 

[DisneyMom1111]

I booked Friday evening a little after midnight. I did not call or contact Disney in any way regarding the price difference. I was just happy to be able to book it. I received a phone call today saying they would refund the $30 (3 adults).

 

[MinnieMSue]

Still no call about refund or answer to my email about it. Will continue to wait. Hope I am not going to be he only one not getting a refund but that tends to be my luck.